Caliber - Suffolk
In operation 29 years, 8 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
I will come back. Hopefully I never have to. Lol. I was treated like family. Awesome company. God bless y’all
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They did a wonderful job repairing my car.. Mark kept me posted on everything that was going on.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was informed about the progress on the repairs on a timely basis. Everyone was polite.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
There’s a place on the hood that concerns me other then that everything is good.
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Great service and completely happy with their work on my truck Loop
Likely to Recommend - 0.5/5.0 -
All reasons listed throughout.
Repair Quality - 0.5/5.0 -
After several months, my vehicle is still not repaired. The wrong bumper was installed. The exhaust is still missing. After accepting my vehicle, they sat with it for over a week, costing me over $700 in rental fees until I asked why it was taking so long. They only removed the damaged parts. I received my vehicle back incomplete so I didn't have to face further charges for a repair that is still not able to be completed. Still to this date, the parts are not there. This accident was in late February. I can't finish my auto claim until it is repaired. Following all of that, they attempted to send me to a different location, a different company, to finish the repair. I received notice of that just over a week ago. It is unacceptable for a business to accept a job, sit on it, push it out and months later inform the customer, we can have a different company not recommended by your insurance company to complete the job which may or may not cost me the customer more money. Furthermore, my suspension and rear alignment is messed up and hasn't been addressed mostly because I haven't been helped, I've been pushed off and forgotten as someone who isn't important enough to repair as I'm sure your still repairing others vehicles.
Customer Service - 0.5/5.0 -
Same reasons.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
CJ made sure I was completely satisfied. This young man is Amazing! I had to call on him because after having my car for about a month, my battery went dead and he was honest enough to let me know. I went to purchase one and they could not install it. I call Caliber Collision to let them know and right away, CJ came to my rescue, got my car started so I could go back to the shops so he could install it for me. In all good Spirits, never complained. I appreciate the customer service and the updates on how my car was coming while they had it. With my experience, I recommend Caliber Collision to anybody in need of body work and ask for CJ. God Bless!!!
My Experience - 5.0/5.0 -
Mark was absolutely amazing. The fact that I received a text letting me know everything that was going on with my car until it was time for pickup was greatly appreciated.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
The black plastic trim on the door is not glued tightly.