Caliber - Smithfield
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Communication
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Yall did an amazing job. Fantastic communication
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Customer service team was excellent. They kept us informed throughout the process. Vehicle was clean and. looked new upon return.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
We had a slight changing of the guard I'm the middle of the repairs. The process went smoothly without a hiccup. This is not our first time utilizing Caliber and it won't be the last!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The staff is wonderful staff, excellent customer service and great work.
Customer Service - 5.0/5.0 -
Jo and all the staff were PHENOMENAL!
Returned Clean
My Experience - 5.0/5.0 -
Thank you for your caring and support. I appreciated the timely repair service and the updates on the repairs to my truck. Thank you also for delivering my truck to my house since I was unable to drive as a result of recent shoulder surgery.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you for cleaning my car. I appreciate everyone being so friendly, updating me through text every step of the way. I appreciate Safelite also being able to come out while I was away to fix my windshield. Having my car repaired at Caliber Collison was a very positive experience. Thank you to everyone for your help. Shout out to Megan too!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They were amazing
My Experience - 5.0/5.0 -
Kelly was exceptional throughout my experience. From the moment I dropped off my vehicle, she was thorough, polite, and professional. The repair job looks fantastic, and they even washed and cleaned my vehicle. The thoughtful thank you card with a lollipop was a nice touch. Overall, the experience was so positive that I will be returning to this Caliber Collision for my next repair. (Hopefully I won’t need it for some time to come)
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Drop off process was delayed because of a computer error. Pick up process was delayed because two bolts were found in the cargo area of the vehicle and we had toverify if they were extras or forgotten
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
People were very nice . There was an issue with drop off , the system had not been updated with my information. There were extra bolts found in the cargo area when I came to pick up my vehicle causing delay.
Customer Service - 5.0/5.0 -
people were very nice.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great craftsmanship. They did a wonderful job.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Quick and responsive, communicated every step of the way, had my vehicle back with in 2 weeks
My Experience - 5.0/5.0 -
Assisted and kept me up to date regularly on the repair of my vehicle and completed the job one week earlier than expected.
My Experience - 0.0/5.0 -
My car was not repaired when I got it back my push to start button went missing they lied about my due date twice had me out of car after coming up to the shop thinking my car was ready I returned the rental just for my car to not be done commutation was terrible my car is still messed up my car was delivered back to me with no front license plate they kept my car for almost 2 months and seems like nothing was fixed couldn’t even drive over 10 mph without feeling like the car was going to break down on me very unsatisfied with the money and time spent with caliber collision