Caliber - Sunnyvale
In operation 29 years, 12 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 1.5/5.0 -
I was initially given a Tuesday completion estimate the previous week. When I called Monday to confirm, I was told someone would call me back, but no one did. I had to visit in person to confirm the Tuesday ETA. On Tuesday, the completion was postponed to Wednesday at noon, with assurance that I could pick up the car by the end of the business day. The car was not finished until 4:00 PM Wednesday, and when I called at 5:10 PM, I was told it had already been moved to the garage and could not be released that day. I was only able to pick it up Thursday. Clear, proactive communication and honoring pickup commitments would have made this experience much better.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Front portion of the damage was not fixed. Work done was very good
Customer Service - 5.0/5.0 -
Excellent & orompt
My Experience - 0.0/5.0 -
I don’t think my caliber collision representative Angie can make my experience better. As of today, I think she has made it worse. She did not like my survey. I could tell from her coldness and her lack of interest in further helping me. At the end of our conversation, she did bring up the survey and mentioned that she would’ve preferred that I called instead of writing my experience in a survey because corporate now has seen my input. What Angie did not realize is that I was giving open and honest feedback about my experience and that she could have learned from it rather than being retaliatory and unprofessional. I will not be submitting my review on Yelp and Google as well.
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
So far so good
Customer Service - 2.5/5.0 -
So much confusion and miscommunication from when I dropped off my car to when they actually started working on it. I took them a long time (4 days) to do an estimate and in that time I did not hear from anyone at CC.
My Experience - 5.0/5.0 -
Channel was awesome. She took care of my car repair and the results was beyond my expectations.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Very good overall, not 100% perfection but very good.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Exception of small parking space, i would like to give 10 out of 10 to everyone. Thank you so much.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0
My Experience - 5.0/5.0 -
Virtual estimate was rather unrealistic, but once I stopped by in-person I got a much more reasonable number and the actual repair took only a couple hours.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Impressed with work and service
Repair Quality - 5.0/5.0 -
My advisor Chanel was professional efficient and provide with great customer care
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Excellent service
Repair Quality - 5.0/5.0 -
Repair work looked well done and the car was cleaned.
Customer Service - 5.0/5.0 -
Customer service worked with us as we switched from using insurance to self pay
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The bumper caps are missing, and the car came back full of ants. They're crawling all over my freshly washed car seat and even onto our toddler's skin. I can't really blame the body shop for the ants, but it's still incredibly frustrating. Instead of having one less thing to worry about after the repair, I ended up with another headache to deal with.