Caliber - Taylor

4.9 (163reviews)
99%
202 Mustang Cove,  Taylor,  TX  76574
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (163)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding communication, with many highlighting daily text and phone updates that kept them informed throughout the repair process. The quality of repairs received high marks, with numerous customers noting their vehicles looked brand new upon return. Timeliness was a standout strength, as many repairs were completed ahead of schedule, often by several days or even a full week. Customer service was described as professional, courteous, and going above and beyond expectations. A few customers noted minor concerns such as interior cleanliness and paint blending, reflecting areas customers feel could be refined further.
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"... exceptional professionalism and completed on schedule. The workmanship was outstanding, and the customer service exceeded expectations. The representatives demonstrated courtesy, ..." Read more
"Absolutely the best customer service I have ever experienced."
"... when I got it back, and you can tell they really pay attention to detail and take pride in their work. Everyone I interacted with was professional, kind, ..." Read more
"Outstanding customer service and surpassed all expectations on the quality and speed of the repair work!"
"... truck repairs went above and beyond what I expected, fixed parts I didn't know were damaged and my truck looks better than when I bought it!!" Read more
"Eleven days from accident to driving the car again. Unbelievable!"
"Yes! It was ready a week before they had originally mentioned!"
"My truck was finished sooner than expected and i appreciate the transparency with the process"
"Outstanding customer service and surpassed all expectations on the quality and speed of the repair work!"
"Fabulous! I was updated almost daily on progress, and was able to have the car back just 12 days after wrecking it. Amazing!"
"Awesome job. Communication was exceptional. My service rep. was the best!"
"Kept me updated, expalined the process throughly. Wish I have this service everywhere, 20 out of 10 ..." Read more
"... the entire repair process so easy and stress free. Communication was great from start to finish, and they kept me updated throughout everything. My vehicle looked ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Highly recommend! Fast, efficient, perfect!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Professional, courteous, easy to work with, communicated well

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

I really enjoy working with Neil. He helped me out about my rental car and keeping me updated about the repairs. When I finally got my Honda back, I just looked at it like it was brand new for the first time it almost made me cry. I was really happy to see the repairs. There were awesome. I really enjoyed working with them. I would send other people to caliber collisions because they care about their customers.

Likely to Recommend

Repair Quality

They were very polite and helping me and solving my problem with the adjuster I wanna say thank you to Neil for helping me out

Customer Service

Then listen what I had to say, and they tried to help me out to solve my problem

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great customer service! Our service advisor Jen Hartley was very knowledable and courteous. Will continue to use Caliber Collision for all our vehicle needs.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Very satisfied

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

I already have!

Repair Quality

Excellent work!

Customer Service

Outstanding people!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Neal was very professional and helpful. I’d go back whenever I need to again if my vehicles need fixed

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Definitely

Repair Quality

Awesome job. Communication was exceptional. My service rep. was the best!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Superb customer service and workmanship And attention to detail. Robert

My Experience

Thank you so much for being so professional.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great customer service from beginning to end. I was kept up to date with the repairs on our vehicle. Very satisfied with the work done at the Taylor location.

My Experience

Very professional and caring. Kept me updated on what was happening and the estimated date of finish. Highly recommend.

Likely to Recommend

Will recommend wholeheartedly.

Repair Quality

Professional and kept me posted. Highly recommend. Friendly service too.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Car looked like it did when I bought it. Can’t tell I scraped it on a pole at a gas station. I highly recommend Caliber Collision in Taylor Tx.

Likely to Recommend

Everyone was nice and had my car done in a timely matter.

Repair Quality

Customer Service

I liked the updates my car was ready in a timely matter and my start/stop light was fixed and working again. The little things of going above and beyond for customers. Thank you

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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