Caliber - Taylor

4.9 (137reviews)
99%
202 Mustang Cove,  Taylor,  TX  76574
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (137)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, proactive communication, and timely repairs. Many highlighted that their vehicles were returned looking brand new, with paint work and body repairs exceeding expectations. The team was frequently commended for being professional, courteous, and knowledgeable. Customers appreciated receiving regular text and phone updates throughout the repair process, often noting this level of communication was unlike anything they had experienced before. Vehicles were frequently completed ahead of schedule, which was a recurring highlight. Cleanliness at pickup, including interior detailing and exterior washing, was also a pleasant surprise for many. A few customers noted minor concerns such as interior dust, a missing trim piece, or paint blending needing a touch-up, though these were isolated and often promptly addressed. Overall, the vast majority of customers expressed high satisfaction and enthusiastically recommended the shop to friends and family.
AI-Generated from reviews written in the last 12 months
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"... exceptional professionalism and completed on schedule. The workmanship was outstanding, and the customer service exceeded expectations. The representatives demonstrated courtesy, efficiency, ..." Read more
"Absolutely the best customer service I have ever experienced."
"... My vehicle looked amazing when I got it back, and you can tell they really pay attention to detail and take pride in their work. Everyone I interacted with was professional, kind, ..." Read more
"Outstanding customer service and surpassed all expectations on the quality and speed of the repair work!"
"Went above and beyond - great communication and costumer service!"
"Eleven days from accident to driving the car again. Unbelievable!"
"Yes! It was ready a week before they had originally mentioned!"
"My truck was finished sooner than expected and i appreciate the transparency with the process"
"Repair was done in the timeframe that it was promised and lower than the estimated cost. I would recommend to anyone."
"Caliber was wonderful! They got the job done, faster than anticipated, provided constant updates, and give us a discount! Will definitely recommend ..." Read more
"Fabulous! I was updated almost daily on progress, and was able to have the car back just 12 days after ..." Read more
"... the entire repair process so easy and stress free. Communication was great from start to finish, and they kept me updated throughout everything. My vehicle looked amazing when I got it back, and ..." Read more
"... exceptionally professional service on my vehicle. The team was courteous, knowledgeable, and very easy to communicate with. Their work was completed efficiently and to a high ..." Read more
"Kept me updated, expalined the process throughly. Wish I have this service everywhere, 20 out of 10 ..." Read more
"Excellent communication during process and the work was impressive"

Likely to Recommend

Repair Quality

The lines of the car do not completely match and there was a lot of dust left in the vehicle after we picked it up

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Outstanding customer service and surpassed all expectations on the quality and speed of the repair work!

My Experience

They were great at communicating

Likely to Recommend

Repair Quality

Great service with great people. Couldn’t ask more for this team. I love their environment and how they are striving for a goal - to satisfy people with their skills.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very friendly, and completely my repair quickly.

My Experience

Excellent customer service, awesome courtesy shuttle (in-town), and consistent follow up via text and phone call. Happy to know that this caliber collision location is In Taylor, Texas, Texas and I will use them again!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The team that handled my truck repairs went above and beyond what I expected, fixed parts I didn't know were damaged and my truck looks better than when I bought it!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Neil was great! He kept me updated during the entire process. The vehicle looks amazing, you would never know it had been damaged. Thank you for a job well done. I will definitely recommend this location to my friends and family

Likely to Recommend

I have been to 2 different caliber locations within the last 3 years and hands down the Taylor Texas location was by far the best experience

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

So far the car like new again and Neil and the receptionist were amazing so bottom line is treat people like you wanna be treated. Thank yall

My Experience

Repair was done in the timeframe that it was promised and lower than the estimated cost. I would recommend to anyone.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Excellent work! They even cleaned the interior!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Their work on my car was awesome. They kept me informed throughout the whole process and even finished early...five stars.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My car looks great. Thank you, Neil!

Likely to Recommend

Repair Quality

Neil was very helpful and courteous throughout the journey.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Really helpful people through the whole process

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service! Very satisfied!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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