Caliber - The Woodlands

4.8 (8,298reviews)
97%
25225 Kuykendahl Road,  Tomball,  TX  77375
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In operation 29 years, 16 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (8,298)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting the regular text and phone updates that kept them informed throughout the repair process. The quality of repairs was frequently described as exceptional, with vehicles returned looking brand new and repairs completed with great attention to detail. Timeliness was another strong point, as numerous customers noted their vehicles were completed ahead of schedule. Staff professionalism, friendliness, and a customer-first approach were widely appreciated, with many customers noting the seamless coordination with insurance and rental car companies. Several customers mentioned the complimentary detailing and cleaning as a pleasant and unexpected bonus. A few customers noted areas for improvement directly from their experiences, including more consistent quality control before vehicle pickup, more proactive communication during delays, and ensuring all repairs are thoroughly checked prior to customer notification of completion.
AI-Generated from reviews written in the last 12 months
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"Caliber Collision did an excellent job repairing my vehicle. Their communication during the entire process was ..." Read more
"Calliber was outstanding in everything from the facility, the amenities, the service to the manager and service ..." Read more
"... process. My vehicle was returned looking excellent, and the quality of the work exceeded my expectations. I really appreciated the clear communication and ..." Read more
"Caliber Collision completely exceeded my expectations throughout the entire process."
"... to poor fit and finish of the aftermarket parts. Caliber went above and beyond to ensure that the quality of the repairs in the end were meticulous fully restoring ..." Read more
"The text message updates were great. I appreciated knowing what step they were working on and seeing the estimated ..." Read more
"... only constructive criticism I would share is that the communication throughout the process was lacking. Its understandable that there will be unexpected ..." Read more
"I had a very disappointing experience overall. Communication was poor from the start, and there was little to no follow-up. I constantly had to call ..." Read more
"... personnel were very polite and informative! The fact that I was continually informed on the progress almost daily on my car was such a surprise and informative!!! ..." Read more
"Took longer than expected and was given updates of completion that were inaccurate. Car looks amazing and pleased with the quality of work, just not happy ..." Read more

My Experience

My interaction with the organization was excellent. The problem was identified and best solutions recommended. the quality of the work performed higher than expected. I was very pleased and happy to come again.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I am very happy to have Mr Pedro as my service advisor, he updated me on every issue and steps until I picked up my car. I absolutely like my experience with Mr Pedro and this Caliber Collision. Keep up the great work and thank you Mr Pedro did the good job on my car.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I am delighted that the Caliber team headed by Jesus made the experience of getting my car repaired in a timely matter very pleasant .

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Jesus was super helpful. Our experience was great. Easy, fast, convenient updates.

Likely to Recommend

Repair Quality

Jesus was very helpful and kept us updated. The repair was fast.

Customer Service

Jesus kept us updated and always took the phone when we needed.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Nice touch to give her a carwash

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They did a great job. Pedro was professional and communicated very well with expectations and times

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Staff was really helpful. Jesus answered all my questions.

Likely to Recommend

Great location will recommend to my friends

Repair Quality

Awesome work like new

Customer Service

Jesús and all staff were friendly and informative

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

David is very professional, knowledgeable and courteous. He kept me informed at regular intervals and exceeded my expectations.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

My engine caught fire 24 hours after I picked up my truck on Friday August 7. My truck is now a total loss.

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

My Experience

I appreciate the constant updates by David. Top notch customer service.

Likely to Recommend

Repair Quality

Customer Service

Customer service was excellent. David was top notch.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They did a great job with the repairs

Customer Service

They communicated well via text, email and calls

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Fantastic job on repair, great communication, and completed ahead of scheduled delivery

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone I talked to on the team was very kind , knowledgeable and took their time with any questions and concerns. The work looks very good. Thank you all

Likely to Recommend

They did a great job. Everyone was friendly, knowledgeable, and great to answer all my questions. Thank You

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

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