Caliber - Thornton - Grant St
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 0.5/5.0 -
Besides the front desk communication which was fantastic. Everything else has been poor. My fender and door were replaced yet do not close properly. Somebody had a chemical on their sleeve that they put in my leather center arm rest. And lights in my door we’re not properly installed. All taking nearly a month to complete
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Jason was the fucking man. He kept updating me via text and that was super informative and never had that before.
Customer Service - 5.0/5.0 -
Front desk lady always acknowledge me every time I entered even when she had another customer in front of her.
Returned Clean
My Experience - 0.0/5.0 -
Was told one week then I got the car 3 weeks later. Very annoyed that wrong parts were ordered 3 times. Very backed up in work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
No contact is needed. We are a company and stressed that we needed our truck back quickly. At first, we were given a great timeline and told all was on truck. Just a day or two before we were to get the truck back, the return date got pushed out and continued to be pushed out every day thereafter until we did not get the truck back until the following Friday, a full week delay. I was told this was due to a backup of Caliber's paint department. As no rental trucks are available for the type of vehicle our company requires, our company dealt with significant issues and setbacks due to Caliber's mis-management of internal departments and meeting timelines. Our rep through the process was available to provide updates, answer questions, and stated he was doing all that he could to get the truck done quickly. While he provided great customer service, unfortunately, the failure of the rest of the team to meet timelines is what resulted in our company not being completely satisfied.
My Experience - 5.0/5.0 -
All team members were very kind and helpful throughout the whole experience.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
I didn't put a 10 because every time I called the phone wasn't answered and my voice mail was not returned
Returned Clean
My Experience - 0.0/5.0 -
Got the car back after more than a month and it bucks, jerks and can't even keep up with traffic, also has a check engine light on. Absolutely cannot believe someone test drove this car and thought it was okay.
My Experience - 0.0/5.0 -
Aside from the three and a half weeks it took to complete the repairs. Upon return of my truck it was dirty. The hood color does not match the rest of the vehicle. There are new scratches in the vehicle. Looks like the mechanic was careless with tools. There are black rubber marks on The front fender and both rear fenders which looks to be when they originally brought it in and washed it my assumption is that the hose was banging up against the side of the vehicle and leaving rubber marks. Overall very unprofessional I would not return to this location.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 2.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thanks
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Jason, at Abra Caliber in Thornton, made the experience to be smooth and reliable. He informed me all a long the process. They return my Hyundai as it was new. I will recommend this place without hesitation.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Jason kept us informed at every step of the process and the Van looks great. Thank you.