Caliber - Torrance - W 190th
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Repair Quality - 0.5/5.0 -
From beginning to end it was a horrible experience. I felt that AAA did not accommodate my needs questions or concerns. My adjuster and other lead personnel was rude and fell to the level of sarcasm, disrespect and highly unprofessional. There was absolutely no customer service. The quality of customer care was sub par as well as low feedback and communication. As a customer who just experienced a traumatic accident, I depend on the AAA adjusters to explain things in a calm fashion and in a manner where we as customers feel that the insurance is protecting and assisting us the best that they can. My experience was the exact opposite. Towards the end of this claim, AAA inspection adjuster was pointing fingers at the body shop to which my car was being worked on and I felt that a second issue arose which could and should have been prevented if AAA adjuster was more diligent and efficient.
Customer Service - 4.0/5.0 -
For the most part very good there were some rifts along the way but with my car being in the shop for two months that is to be expected. not everything is perfect. so for the most part I am satisfied with the repair shop.
Likely to Recommend - 5.0/5.0 -
I live close, and would tell everyone to check with Caliber
Repair Quality - 5.0/5.0 -
So very good to have everything done perfect and quickly. Efficient operation. Car looks like New!
Customer Service - 5.0/5.0 -
Miguel knows what he is doing. And explained things well.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Miguel is so helpful. .
Likely to Recommend - 0.5/5.0 -
Never
Repair Quality - 0.5/5.0 -
2 and half months My sliding door still no fixed Very bad shop
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0 -
I'd tell them I got my car fixed there but would warm them to stay on top of timelines and repairs updates.
Repair Quality - 4.5/5.0 -
The end result was great. It was not wiped clean of whatever they used to buff it but that was ok.
Customer Service - 3.0/5.0 -
It average to a 6. Initially the customer service was awful. Parts were not ordered, appointments were not kept. Service recovery by the manager Sam was excellent.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
See prior comments regarding excellent work and customer service.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Miguel Gutierrez was an excellent customer representative. He was thorough, patient, and customer focused. He kept me informed and answered all my questions. He stayed in touch via email and phone calls. He represented Caliber well and was great to work with.
Likely to Recommend - 5.0/5.0 -
I have recommended it to my Family and friends
Repair Quality - 5.0/5.0 -
I love the customer service. They would call me and give me updates at what stage my car is at.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It was pleasure working with Miguel, Calibor Collision he constantly provided updates during the vehicle repairs. For the last stage the vehicle was delivered to the residence requested with a full tank of gas. Thank you, Miguel for your service. Sincerely, Twyller Weary
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Sarkis kalpakian did a very good job on getting my car fixed.
Likely to Recommend - 0.5/5.0 -
Definitely not! I even sent out an email advising city officials of my experience with this company. It’s really bad. I would imagine more complaints will come if there isn’t a complete shake up over there.
Repair Quality - 1.5/5.0 -
The staff is nice but there is so much misinformation and miscommunication. I would leave message for the manager Samuel but no call back or email. Eventually he called back and he did apologize but he couldn’t explain why car was taking so long. It’s very unfortunate. My car sat there for an additional 30 days because the part wasn’t ordered. I even contacted BBB because of the jack of transparency and I don’t want anyone else to go through this . I requested an itemized invoice but didn’t receive it until I picked up my car. I contacted my advisor at Range Rover and they told me that stopped refereeing to this location because of so many complaints. It’s Terrible!!!
Customer Service - 1.0/5.0 -
My car was repaired and looked great. But the service wasn’t good. I would recommend to anyone.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job. Sarks was on top of it and provided me with regular updates which were very helpful. Thank you.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service
Customer Service - 5.0/5.0 -
Great service