Caliber - Torrance - W 190th
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Actually 10+! They were exceptional!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Service dissatisfied with, please do not contact ever again, only cosmetic repairs done. Damaged car when returning vehicle.
Likely to Recommend - 0.5/5.0 -
I will tell everyone to take their vehicles elsewhere and on any future insurance claims, to never let Caliber help you on "fixing" your vehicle.
Repair Quality - 0.5/5.0 -
Mechanic didn't really want to address/fix the real issue with the vehicle. Only did cosmetic repairs. Did not fix the check engine light which was the real issue. Mechanic tried telling me multiple things that were supposedly wrong with my vehicle. When I told him he was incorrect he was huffy. Also went to go pay through affirm and the guy at the desk Saturday didn't know what to do and made it difficult to get my vehicle. Absolutely disappointed. Will mention to everyone to NEVER go to Caliber even for insurance purposes.
Customer Service - 0.5/5.0 -
Mechanic tried questioning my extensive knowledge of vehicle and repairs. Very sexist. Guy there on Saturday is incapable of handling his job and couldn't answer basic questions regarding payment. Made me jump through hoops to get my car.
Returned Clean
My Experience - 5.0/5.0 -
I Love Cailber in Torrance they are so nice and do excellent job fixing my car
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Caliper do very good work
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0 -
Only for convenience
Repair Quality - 1.5/5.0 -
The bumper is not on properly and you can see inside the bumper. Also, there is a tear on the leather part of my armrest that was never there. Finally, a large chunk of the door handle got chipped off.
Customer Service - 4.5/5.0 -
Customer service is good but the way I got my car is horrible
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent service! Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
10 Job well done
Customer Service - 5.0/5.0 -
10 Totally satisfied
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Fast service, friendly staff. Andrew my service writer was fast and efficient. I will definitely be back for any car repair needs. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
I definitely would refer my friends and family to this place. You are all so kind and I believe and trust economically your quote in doing the best of your knowledge in fixing cars. I am satisfied with the work you did for me. Thank you so much and I pray that no one hits my beautiful Mercedes again.
My Experience - 0.0/5.0 -
The lack of customer service provided is truly shocking, coming from what is a service related business. There were several failures which occurred along this experience. During the initial estimate I was told several pieces of the damage would not be covered as he didnt deem this being caused by the initial claim and I was going to having to file a second claim in order for all the work to be covered. Somewhat in an accusatory tone, as if I was attempting to hide something. After recontacting my insurance company I was assured that all work would be covered within the estimate, I then brought my vehicle with a copy of the estimate I received from my insurance company and asked the representative to confirm all work would be covered, and the response was "Yes" everything is covered. Three days later I received a text stating that if I want the additional damage repaired I would have to pay out-of my.own pocket. I'm not certan if these representatives are paid commissions and that is what was at play. And again the representative stated that I'll need to contact my insurance company if I want the additional work covered. And as a true service business, my insurance company gladly approved the additional estimates provided. When picking up my vehicle today I see a very evident large scratch on the rear door that was within the area of the damage that was not repaired. Did the rep state this scratch would not be a part of the repair at any point in the process, the imfatic answer is No. He never bothered to be helpful and provide true customer service, rather handed me the keys and shrugged it off as it wasn't covered. What a complete lack of job performance and unwillingness to be helpful, I would almost dare say purposefully. I will commit to never returning to a caliber location, I will never recommend them to any family, friends or any of my own clients and will be sure to file a negative review with my insurance company.
Likely to Recommend - 0.5/5.0 -
If you had zero in the drop down I would have chosen that. The most unprofessional service related business I've ever experienced.
Repair Quality - 2.0/5.0 -
The experience was completely dissatisfying, the representative from Caliber was unsupportive nor helpful and ultimately the truck still has a large scratch on the rear door that the representative did not even address. I will never go to a Caliber Collision nor recommend them to anyone. They deliver a sub standard service
Customer Service - 0.5/5.0 -
The representative carried a negative atittude towards me and somewhat implied that the damage was not included and made me file an additional claim, to which they still left a large scratch unattended on the back door with no acknowledgement nor even ask if that should be repaired
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great job from Andrew and David!