Caliber - Tualatin

4.8 (2,665reviews)
96%
10075 SW Tualatin Sherwood Rd,  Tualatin,  OR  97062
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (2,665)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding communication, with many highlighting frequent text and phone updates that kept them informed throughout the repair process. The quality of repairs was frequently described as excellent, with vehicles returned looking like new or better than before. Timeliness was another strong point, as numerous customers noted their vehicles were completed ahead of schedule. The friendly, professional, and caring staff received widespread appreciation, and the seamless coordination with insurance companies and rental car providers was frequently commended. A few customers noted areas for improvement, including more accurate automated text updates, greater attention to detail during final cleaning, and clearer initial cost estimates - all points raised directly by customers in their feedback.
AI-Generated from reviews written in the last 12 months
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"Excellent work! My vehicle looks flawless."
"Quick, honest, reliable work! Great customer service!!"
"The repair was done perfectly, you cant tell where the work was done."
"Excellent repair job, completed in timely fashion, and outstanding communication."
"Super professional, Repair is seamless and I am unable to tell there was ever damage."
"Faster turnaround than I expected"
"... process. Luckily and efficiently they were able to deliver my truck a week earlier than expected to my surprise. This is my 2nd time to visit this shop the last ..." Read more
"... communication throughout the repair process and we were thrilled to get our vehicle back earlier than promised and in showroom condition. You exceeded all our hopes ..." Read more
"Took a little while to get the job done, but as always unfortunately a job well done."
"... seamless, drama free and efficient. Accidents are no fun, Calliber walked me through the process and kept me posted on every step. Employees are all top notch!" Read more
"Great communication about the status of the repairs."
"The communication from beginning to end was incredible. The workmanship was absolutely amazing. I'm very ..." Read more
"... the onset until the delivery of my repaired truck Caliber communicated with me to ensure I was informed step by step to update me with every phase of the ..." Read more
"... issues early on between Caliber and State Farm — and Caliber asked me to make calls and follow up, even though I dont think that should have been my responsibility. ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was beyond impressed with my experience at Caliber Collision in Tualatin and with Jay Jackson. The turnaround time was so fast, communication was consistent and much appreciated, and the friendliness of both Jay and others exceeded my expectations by leaps and bounds!!! If I ever need anything in the future, I will go straight there and I will absolutely recommend them to anyone in need of those types of services. Thank you, Jay, for making what was initially a stressful situation so easy. I really felt taken care of and that kind of superior hospitality can be incredibly hard to find.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was friendly, patient, and easy to work with. They kept me updated throughout the process, finished the repairs quickly, and my car looked great when I picked it up. Everything went smoothly, and I really appreciated the experience.

My Experience

Great communication, great job

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Took a little longer than expected.

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Took my car in to fix scratched paint on a single door through an insurance claim, but ended up with even more scratches than I came in. My car had only 7k miles on it and was unwashed. Caliber team took it upon themselves to do a very poor job at washing my car in preparation for the job, they produced so many swirl marks and debris was obviously dragged on the paint as well. They also left my interior piano black trim scratched. Speaking of interior, there was also weird white powder all over the door frame and also in the driver seat, looked like chalk or some compound dust. There is no way this should be considered good service. Just because you get my car in and out of the shop quickly doesn’t mean you did a good job.

Customer Service

Front desk person is so condescending over the phone, didn’t even look remotely busy when I walked in person to have that kind of attitude

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great service Alex at Tualatin shop gave excellent customer service Very happy with everything

Customer Service

Alex was exceptional

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Very Professional and informative! Excellent Customer Service! Thank you for the Amazing results. 💖 would definitely refer your store to Family and Friends .

Likely to Recommend

Repair Quality

Excellent Customer Service! 💖 Professional and Friendly!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Bc and Alex were fantastic

Likely to Recommend

Repair Quality

Alex is a great communicator. He kept me informed through the process and kept to his projected completion estimate. The job was well done and I appreciate that Caliper cleaned the car.

Customer Service

Very pleasant and competent people.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

All repairs were well done, and completed earlier than we expected! We were kept informed during the process and felt like we were important to Caliber..A special Thanks to Jay Jackson.

Customer Service

The staff was very helpful and informed.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Definitely very likely, you guys did excellent work

Repair Quality

The repair look amazing, my rear bumper look brand new. I couldn’t ask for better.

Customer Service

Great communication throughout the whole repair

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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