Caliber - Tucson - E Tennesee St
In operation 29 years, 10 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Was told on Friday to bring my car in on Tuesday at nine I asked if my rental would be taken care of or if I had to make the reservations to obtain a rental. Was told that they would take care of everything. When I arrived to leave my car they acted like they didnât know me or why I was there, they asked if they could help me. I told them that I had an appointment at nine am, they called out Victor who said letâs go look at the damage and get an estiamte, when told he had already donât that he acted as if I was in the wrong. I asked about my rental and was told everything was taken care of. They hadnât called for the pick up driver and when I got to the rental place found out that they hadnât even called them or my insurance for my rental yet. Enter Prize could find my reservation and told me that Caliber had not called for my reservation.If I am told that everything was taken care of then I expect it to be, but al I got was excuses and lies. Will never recommend or use their service again.
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 1.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Already have recommended to a friend.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I was kept informed via phone text and email and always knew where the truck repair was in the process. I really enjoyed knowing where the truck was every day.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
None
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
The people there were very nice and the service was great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I am very satisfied with my service. I impressed with the level of care Victor showed when handling my truck. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was very satisfied with the service and work done on my vehicle.
Customer Service - 5.0/5.0 -
Victor was amazing
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Job well done! Communication was great. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
It took over a week to get my car fixed and it was minor accident.
Customer Service - 4.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
The only issue I had was communication with the shop. I got automated texts that led me to believe my car was ready when it wasnât, and then I didnât get communication when my car was actually ready to be picked up. However, neither issue was a huge inconvenience for me and they did everything they could to make it right. So I am appreciative of that, but I do feel that communication should be improved for the future.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The quality of the repair was top notch.
Customer Service - 3.5/5.0 -
In general, I received great customer service. However, I did experience some issues with communication. First I thought my car was ready when it wasnât due to automated text messages, and then I didnât know my car was ready when it actually was finished.
Returned Clean
My Experience - 0.0/5.0 -
Paint is runny on the rear quarter panel pillar and thereâs a couple of smudges on the fron driver side door where a technician was trying to rub it off with wax and didnât come off.
Likely to Recommend - 4.0/5.0
Repair Quality - 3.0/5.0 -
Smudges and runny paint.
Customer Service - 4.5/5.0 -
Victor has really good customer service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I have used this shop on three separate occasions and have always been impressed with their work.
Repair Quality - 5.0/5.0 -
Very high quality work