Caliber - Tustin
In operation 29 years, 13 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Almost everyone was kind, professional, upbeat and went out of their way to help me during a frustrating life event. The exception was my Customer Service agent, Randal. He went through the motions, but there was no Customer Service at all. When I was there to pick up my car, he just wanted me out of there. Handed me the keys and said something like, "OK. You car is finished." I had to tell him, "Wait! I want to see the repair!" I also had 12 rolls of Costco paper towels and was struggling to get them to the car. Most humans would have asked me if I needed help. I had to ask him to put the seat up; he didn't consider putting the other side up. (Granted, I didn't know how easy it was.) I never saw him smile once and barely looked at me. I'm much more likely to commend, than criticize. It was such a drastically different experience, so I thought it should be addressed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great and easy experience
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The repairs made it seem like the car was brand new again. No evidence there was damage. They did a thorough inspection and made sure every issue was fixed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The technician did a very clean job on my bumper and it looks brand new!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Johnnie has good communication and was a pleasure to work with. I am so happy with the finished product of the car! I will definitely use you services again and recommend to others.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The work looks great! Also, you were able to identify issues that weren’t readily apparent from the initial inspection and address those. The part of my car that was fixed looks better than it has in quite a while.
Customer Service - 5.0/5.0 -
They stayed in contact with me and updated me frequently. When I came in, everyone was friendly and helpful.
Likely to Recommend - 5.0/5.0 -
I would definitely recommend this shop to my friends
Repair Quality - 5.0/5.0 -
Looks new
Customer Service - 5.0/5.0 -
Very professional and very responsive
My Experience - 5.0/5.0 -
As i already discussed this with the head of the person in chargr of my car. Everything went well concerning work onmy car.But what i consider an estimate doesn’t coincide with his.idea.the difference 1000plus estimate and 5000 plus final price! With no estimate for under the hood. I understand that he wouldn’t know exactly but i felt that working cars could have have allowed for at least some sort of evaluation. non professionals bring their car to find out some possible costs in writing. After the huge difference in price from the original, i wondered how he came up with a number The work was very good, Everyone was helpful, yet it felt off in one of the important parts of my experience
My Experience - 5.0/5.0 -
Moon was wonderful. Very communicative.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you Randal for a great job! We appreciate you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Moon was very helpful!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Moon was the best!!! Took great care of me and my car
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Yes, good job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Thank you, good job.