Caliber - University City
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.0/5.0
My Experience - 5.0/5.0 -
I love how you kept me in the loop the whole way through my repair
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Wish they had better communicated when they were going to start work and once they did when they estimated it would be done. Emails were useless.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I would never want to visit the shop again and recommended to USAA to revoke their status on the list. USAA their stamp of approval usually can be trusted in this case not so much.
Repair Quality - 4.5/5.0 -
Work was good although i would of assumed the bumper would of been replaced which would of fixed more issues but that was not the case. The vacuumed the car which was appreciated.
Customer Service - 0.5/5.0 -
As a USAA member this was some of the worst customer service i've received from a USAA approved site. I was not alerted with sufficient amount of time that my care was ready which put me in a situation where i would possibly have to come out of pocket for the rental. Not to mention the first people to let me know my car was ready was Enterprise which should be the 3rd. When i tried to solve this issue the first repped essentially told me well i didn't call you so i can't help you. I had to ask her to not just pass the buck and if so please get me to a manager. The manager wasn't able to help so i spoke with the sites general manager which was the worst of them all. In a matter of words with out cussing he essentially told me that your problem not mine and was very hostile. He took something as a threat which was nothing more than the truth. In fact i was concerned he may of done something to my car based on the interaction. I would never visit this Caliber Collison site again. Enterprise how ever had great customer service and helped me with the issue, also mention that they were concerned about doin business with that particular shop because this isn't the first time theres been an issue like this and didn't want it to reflect poorly on them. This all is ashame considering my experience with 3 other caliber Collison shops has been nothing but stellar. If any details are needed on this issue please don't hesitate to contact me at 484.753.1758 thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
My interior was covered in paint dust/particles
My Experience - 5.0/5.0 -
My car looks brand new great job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Quality Service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good quality service.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Friendly, work fast
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
You kept me up-to-date on everything that was going on with my vehicle and I appreciate that thank you that was a great deal
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My car needed a good bath and vacuuming. I was not expecting to have that done when I picked up the car. With the car repaired and cleaned, it felt like I was getting a new car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work and customer service experienced from day 1
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job