Caliber - Upland

4.9 (11,931reviews)
97%
2110 Aviation Drive,  Upland,  CA  91786
See Photos
Instant Estimate
Book Appointment

In operation 29 years, 11 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Audi
Ford
I-Car
Mercedes-Benz Elite
Call
Email

Reviews (11,931)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with repairs frequently described as flawless, exceeding expectations, and restoring vehicles to like-new condition. Communication was a standout strength, with customers appreciating daily text and email updates that kept them informed throughout the repair process. Timeliness was another highlight, as many vehicles were completed ahead of the promised date, often surprising customers. The professionalism, friendliness, and attentiveness of the entire staff were repeatedly commended, making stressful situations feel smooth and stress-free. A few customers noted areas for improvement, including occasional communication gaps, paint mismatches, and missing items, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
Select to learn more
"... my vehicle was completed professionally, and the quality of the repairs exceeded my expectations. The staff kept me informed throughout the process, ..." Read more
"... days my car was completely repaired and actually more beautiful than the day I purchased it from the dealership in October 2024. The repainting of the new parts ..." Read more
"... certified through Audi. The work speaks for itself. My car looks exactly the way it did when I drove it off the lot the day I purchased it." Read more
"The repair was so awesome that you cant tell it was hit"
"Caliber delivered high quality repairs. My car looked like new! Very impressive!"
"I really appreciated all the updates. Finished before promised time. Great experience!"
"It was promised on for February 13 and we went to pick it up on the 11th so were very happy"
"I was extremely thrilled that my car was ready to go within the timeframe they told me."
"Originally quoted two week ended up being four days, could not be happier"
"fixed my car super fast wasnt expecting to get it back for a few weeks and they were finished with it in ..." Read more
"... in exactly the time they estimated! No delays and consistent communication throughout the repair process. They took lots of time to answer my questions and ..." Read more
"We have emails and text messages. We were always informed step-by-step."
"... very satisfied with the service provided. They were prompt with communication, kept me updated through text, and let me know everything was going great. The ..." Read more
"Everything was seamless and the communication was amazing. Never once did I wonder if my car was in good hands. Ive dealt with other ..." Read more
"I never had to inquire about the repair status - caliber were very proactive to report frequently which was very much appreciated. Completed two days early, ..." Read more

My Experience

My Experience

Max is the best! I’ve taken all my cars to him and that is the reason why I call your location! He always takes care of my family and I, and I trust him to do so in the future as well!! Great job Max thank you!

Likely to Recommend

Repair Quality

Max is amazing. Love working with him and trust him with all my cars. We choose this location because of his work! Thanks Max!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent team. Steve deserves a special mention.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Yes I would recommend the shop to everyone!

Repair Quality

Caliber Thank you for your excellent repair work done on my car was top-notch and to Garo for all his work and help. Definitely recommend Caliber to everyone. Thank you again for all your help. Phyllis Shainberg

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The work done on my car exceeded my expectations. I could see why this place came highly recommended. I’m beyond pleased with the results. Brandon was meticulous about the smallest details pertaining to the repairs. My car was worked on in a timely manner and my claim was processed successfully. You get five stars from this satisfied customer!

Likely to Recommend

Caliber Collision was referred to me and came highly recommended by Marta Harney and I could only pay it forward now, based on my overall experience.

Repair Quality

I was very pleased with the work done on my vehicle and the timely manner in which it was completed. The staff was courteous and friendly and Brandon was accommodating and thorough about the repairs. Caliber Collision exceeded my expectations!

Customer Service

The girls in the front were professional and very personable. It was easy to build a rapport with any of them.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I already have recommended Caliber to my neighbor and told about the service Brandon provided.

Repair Quality

I especially appreciated Brandon because of the way he communicated with me keeping me informed and following through on what he had promised about my car.

Customer Service

I found the staff to be understanding, courteous, and interested in taking care of my needs.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

after my experience, feels embarrassed to recommend it.

Repair Quality

I'm still waiting for my car 🚗 to be fix right,

Customer Service

I have bad experience after charged $11,000 repair took 3 trips back &forth to get it right, then they said I call you and never did nether return calls or message??

Kept me Informed?

No

Ready on Time?

No

My Experience

I had a great experience with Caliber Collision from start to finish. The team was professional and kept me informed throughout the repair process, so I always knew what to expect. The quality of the repairs exceeded my expectations, and my vehicle looked as good as new when I picked it up.

My Experience

Good communication and car was ready when promised

My Experience

Staff was great process went smoothly

My Experience

Max was great. Car was done quickly and looks great. I was told about a financial plan with 0% APR but that wasn’t the case so I was a little disappointed to be told about a plan that didn’t exist. But overall would come back again!

Likely to Recommend

Repair Quality

I would like to personally thank Guaro for taking care of my car and returning it ahead of schedule. I cannot tell you how much I appreciate it.

Customer Service

Guaro was Amazing.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Max and his partner who checked me in were top notch in customer service and Rita was amazing as well. The pleasant surprise was getting my perfectly repaired car back in just over a week. Excellent, excellent. When I have the time and money to bring my car back for the uninsured repair, I feel confident about the quality and timeliness that I will receive. I definitely will be referring friends in need to you all. Lovely facility too!! Thank you!!

Customer Service

I covered it in my first answer

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I want to thank all the staff, and Brandon did a nice job on our car..

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The staff and service provided was outstanding.

Likely to Recommend

Repair Quality

Great service no issues

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

1 - 20 of 11,931

Nearby Caliber Collision Auto Body Shops

Auto body shops nearby

view more shops in: Upland  |  91786