Caliber - Glendora

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They gave me updates throughout the repair and the car was ready a day early.

Customer Service - 5.0/5.0 -

Excellent service.

My Experience - 5.0/5.0 -

Great service nice people highly recommended

Likely to Recommend - 5.0/5.0 -

100%

Repair Quality - 5.0/5.0 -

Repairs were quick, constant communication and Andrea was phenomenal

Customer Service - 5.0/5.0 -

Phenomenal

My Experience - 5.0/5.0 -

Yes, I was excited for my vehicle being returned in such a short time. Andrea, at the Glendora location was awesome. She kept me informed throughout the process and was nice, polite, and very professional. If I had to critic something about this experience, it would be the car washer/detail person. When i received my car it was washed and looked clean. However, when I got home and inspected it, I noticed grease smears on the vehicle, and grease streaks on the windshield. It appeared that they used the same towel to clean and dry the exterior and interior of the vehicle. Streaks were all over the interior dash and console as well. I think a little more attention to detail by the wash person would have brought this experience to a 100 out of 100. Andrea did provide 100 percent customer service. The car wash guy could have backed her up a little bit.

Likely to Recommend - 5.0/5.0 -

100% I would recommend Caliber!

Repair Quality - 5.0/5.0 -

Caliber did an amazing job repairing my RAV4, and my car looks absolutely beautiful! The entire staff was so friendly, professional, and welcoming throughout the entire process. I truly appreciate their excellent service and couldn’t be happier with the experience. Highly recommend Caliber!

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

thanks so much. made it very easy

My Experience - 5.0/5.0 -

Absolutely!!!

Likely to Recommend - 5.0/5.0 -

I would gladly recommend Caliber to any one who needs an excellent job on body work.

Repair Quality - 5.0/5.0 -

Great and flawless job!

Customer Service - 5.0/5.0 -

Customer service was excellent!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Fantastic Work!

Customer Service - 5.0/5.0 -

Outstanding service

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 4.0/5.0 -

Had minor damage to rear bumber/quarter panel area. Small paint drip like irregularities. First area had paint drip, eventually corrected, but then another area had paint drip along seam. Caliber solution was to sand drip which made it look worse. Had my vehicle almost 3 weeks. I was frustrated and said I would my car as it was, fearing any corrections would be worse. Had to have final paperwork corrected as check out date was wrong by many days. Mileage was also wrong. Representative could not answer question regarding sensor calibration. I truly believe estimate was exaggerated as to work actually done.

Customer Service - 4.0/5.0 -

See previous comments. Had minor damage to rear bumber/quarter panel area. Small paint drip like irregularities. First area had paint drip, eventually corrected, but then another area had paint drip along seam. Caliber solution was to sand drip which made it look worse. Had my vehicle almost 3 weeks. I was frustrated and said I would my car as it was, fearing any corrections would be worse. Had to have final paperwork corrected as check out date was wrong by many days. Mileage was also wrong. Representative could not answer question regarding sensor calibration. I truly believe estimate was exaggerated as to work actually done.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Andrea was very customer service oriented. I appreciated her professionalism and her deliverance.

Customer Service - 5.0/5.0 -

Andrea and the person who picked me up at the my home when the vehicle was complete were the best.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

We have actually used this company multiple times before. And we will continue to if we are in need of a repair shop.

Repair Quality - 5.0/5.0 -

Andrea and Michael, the reps were wonderful. I think that one of your strongest attributes is excellent customer service. Thank you!

Customer Service - 5.0/5.0 -

Excellent! I was kept informed every step of the way. I was given a ride to the rental company and they returned my rental car. I was very pleased with the customer service.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Mike, Andrea, and team are the best

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The employees were polite and professional the whole time. I appreciated their expediency in the completion of the repairs and their coordination with the car rental company Enterprise and my insurance with AAA to make sure I had transportation the whole time. Furthermore, I appreciated the transparency by Michael about the process of the acquisition of the parts and the estimated time it would take. Best part was the estimate time and the actual time turned out to be even shorter and the work looked great. Thanks

Customer Service - 5.0/5.0 -

Your folks always answered the phone and were polite and professional and always took the time to make sure I had the information I needed before concluding the conversation.

Likely to Recommend - 2.5/5.0

Repair Quality - 2.0/5.0

Customer Service - 3.5/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Andrea was amazing to work with!!!