Caliber - Glendora

4.8 (2,071reviews)
97%
1248 S Lone Hill Ave,  Glendora,  CA  91740
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In operation 29 years, 8 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (2,071)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, clear and proactive communication, and timely repairs. Many highlight that vehicles were returned cleaner than expected, often washed inside and out, which was described as a delightful bonus. Repairs frequently exceeded expectations, with cars described as looking brand new. Customers appreciated frequent text and email updates throughout the repair process, reducing stress and uncertainty. Several reviewers noted repairs were completed ahead of schedule. A small number of customers mentioned concerns such as paint color mismatches, incorrect parts, delayed communication, or feeling pressured to retrieve their vehicle early - all noted directly from their feedback. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"Excellent experience all around! The service reps were courteous and professional. They explained the process ..." Read more
"Skilled professional staff completed the work early and in excellent condition. They even washed the ..." Read more
"Wish I could rate more than 10!! Superb customer service and fantastic bodywork!! My car looks new and its a.2011!!"
"Professional, expedient, and excellent workmanship and service. Would recommend."
"The repair to my vehicle was flawless. Among other issues, the car my car tangled with left ..." Read more
"Work was completed earlier than expected and looks as good as new."
"It was actually ready earlier then they promised and we got it back on a Friday before the weekend, which ..." Read more
"Exceeded expectations, thank you for getting the work done ahead of schedule."
"Told me it would be ready in two weeks and was ready in days However I told them I would be out of town and ..." Read more
"yes, it was ready. 10 days earlier than expected."
"We continually received helpful texts during the time the Kia Soul was in the shop. I was made aware of ..." Read more
"Communication was easy and constant."
"The communication was amazing every step of the way. They finished before the estimated time and the work ..." Read more
"Great attitude. Very professional and prompt. They kept us in the loop in every step. Communication was really appreciated. I would recommend your shop ..." Read more
"... Collision. The worst body shop I've experienced. No good communication wit the manager. If you work with a. Insurance company don't go there. ..." Read more

My Experience

Facility Manager Mike was great & very humble. Whole deal from start to finish was very smooth and friendly. Keep up the good work. Thanks

Likely to Recommend

Repair Quality

Andrea, kept me updated on repairs. Her, and the staff, we're very friendly. When it was time to pick up my care and turn in my rental, she was very helpful in doing that exchange, with stress free. Thank you Andrea, and Caliber staff.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Thank you to Andrea (AAA rep) and Michael for their assistance with my car repairs! They finished the repairs in less than a week and communicated when my car would be ready as well as returned my rental car for me so that I could pick up my car without the need for a Lyft or Uber

Likely to Recommend

I have recommended them to many of my friends and family.

Repair Quality

The service was excellent like always. The SUV was ready before they exotic to be done. Extremely happy with the equator their work.

Customer Service

Outstanding. Courteous, professional, and friendly.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Excellent service

Repair Quality

Andrea was great on customer service

Customer Service

Andrea was awesome

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer service and quality workmanship. Even through a back ordered part out of there control took great care of me and my truck

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was very satisfied with how my daughters car came out. Lupe was very nice and explained everything that was repaired she went far and beyond to make sure we were happy and informed us if we had anymore questions to feel free to contact her. Thank you Lupe for your amazing customer service.

Likely to Recommend

Repair Quality

Lupe was absolutely amazing

Customer Service

Lupe was absolutely amazing

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service this is the 4th time we have used your services and completely satisfied with all personnel involved. This one was a small repair out of pocket and very fair price. Thanks especially to Andrea Chavez for taking care of us!

My Experience

The whole team at caliber collision were great! From the moment I arrived to the .moment I picked up my car they were friendly and helpful. I would like to thank lupe she was great, kept me informed all along the way. Great job my car looks great

Likely to Recommend

Repair Quality

Even though my car was in an accident, amy pahl made the process painless quick and easy, she explained everything to me and was very kind. She took the time to treat me like a human not just a number, she did an excellent job.

Customer Service

They were very nice kept me updated

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My vehicle is beautifully repaired. It is way more comfortable than the rental.

Likely to Recommend

Good clean work, attention to details

Repair Quality

Good as new

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Definitely would recommend if someone is using their insurance! The prices seemed high to me, but wasn’t too worried about it since insurance covered it.

Repair Quality

Looks better than before!

Customer Service

Lupe was so incredibly attentive, kind, communicative, and professional! Thank you for making my experience easy, painless, and worry free.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Had to bring it back to fix a few flaws. It's fine now. 😀

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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