Caliber - Vacaville - Union Way

4.8 (1,493reviews)
96%
41 Union Way,  Vacaville,  CA  95687
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (1,493)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding professionalism, high-quality repairs, and excellent communication throughout the repair process. Many highlighted receiving regular text and phone updates, which kept them informed and at ease. Numerous customers noted their vehicles were completed ahead of schedule, exceeding expectations. The staff was frequently commended for being courteous, welcoming, and going above and beyond, including offering rides to rental car locations. Repair quality was widely celebrated, with customers describing results as flawless, seamless, and like new. A few customers noted areas for improvement directly from their feedback, including occasional paint blemishes, a loose headliner post-repair, a broken trunk latch, a dirty vehicle at delivery, and isolated communication gaps. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to friends and family.
AI-Generated from reviews written in the last 12 months
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"... Civic for a bumper replacement. From start to finish, the team was professional, communicative, and efficient. They made the whole process easy, kept me updated ..." Read more
"The service was friendly and professional and extremely helpful throughout. Every single person I interacted with was very positive ..." Read more
"... confidence in them thought out the repair process and my vehicle came back looking brand new. If youre looking for a reputable repair stop, I ..." Read more
"... extremely well and always let me know what was happening. They repaired my car beautifully without any issues. I would absolutely come back and would also recommend ..." Read more
"... fitted around the sunroof opening. Since the repair, the headliner is loose and sagging at the front passenger-side corner. Id like the headliner reinstalled so it matches ..." Read more
"... service. My car looks brand new and its a relief. It was done almost a week earlier than expected and it was nice to get my car back so soon and get ..." Read more
"They repaired my car quickly and got the work done a day early! Professional staff and excellent service!"
"They went out of their way to get it back to me before the long weekend! The manager even stayed late to get it to me!"
"... of when they may be finished with it. Thankfully it was finished ahead of schedule, and am satisfied with the services they provided me in a timely manner. Would definitely ..." Read more
"One thing I wish you would have washed the car prior to delivery it was dirty! I was told I need to wait a week before I can wash ..." Read more
"... was very professional from start to finish. They regularly updated us on the status of the repairs and took the time to explain the damages and everything ..." Read more
"Clear, concise, and quick about the job. Effective communication, and constant updates put my mind at ease."
"I greatly appreciate the updates through out the week. I never take my car to shops so Im not sure how ..." Read more
"Fast service and great communication throughout the journey. Definitely recommend to everyone!"
"Regular updates provided throughout the process made for no surprises when delays were incurred. Appreciated the professionalism ..." Read more

My Experience

Car was repaired in professional timely manner.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Based on repair work to be completed

Repair Quality

Reason for visit was fixed but other things were damaged during repair. This is an open item since 9/21. Waiting on parts to resolve issue

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The team at Vacaville CC (on Union Way) was amazing! From reception (Carmen), Tyler Breeding - manager, mechanic and Jodi Garner. They did initial estimate and revisions, completed repairs and my car looks beautiful! They handled all insurance issues and made this as least stressful as possible. I would definitely recommend this shop to my family and friends!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

My experience with Caliber Collision was excellent. The service was top of the line, everyone I spoke with was extremely professional. The parts for my vehicle were ordered before I even left. I would highly recommend Caliber Collision’s services.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You guys did a great job with my malibu! Good as new and a great experience working with you all. Thank you!

My Experience

I am completely satisfied with the work done on my Lexus. My entire experience has been exceptional and the staff has been very informative and responsive. I highly recommend Caliber Collision.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Always done pro

My Experience

Great people very pleasant good communication, and updating me on the status of my vehicle. Having an accident is a stressful enough. They made the experience very smooth in terms of fixing my vehicle at least I don’t have to worry about that. Putting my mind at ease.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Regular updates provided throughout the process made for no surprises when delays were incurred. Appreciated the professionalism to deliver the highest and best quality repair reflects the integrity of the technicians.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I’ve already recommended them to several people great job

Repair Quality

Everyone there was wonderful you guys did a great job you even cleaned the inside of my car. I am so thankful and everyone there was extremely nice.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I really appreciated the communication and the care I received! Although there were some flaws in the paint job, Todd made it clear Caliber wants customers to be fully satisfied and was happy to have it fixed soon. Everything else was awesome!

My Experience

Great communication and an excellent job on the repair.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

The team at Caliber Collisions was hands down such a joy to work with. My vehicle needed repaired for an incident that I was not at fault for. The Caliber team did a great job communicating with me during the process of my vehicle repair. They provided daily transparent updates about my vehicle and what they had done or were going to be doing next. They answered all of my questions with honesty and with my vehicles best intention in mind. I had a lot of confidence in them thought out the repair process and my vehicle came back looking brand new. If you’re looking for a reputable repair stop, I highly recommend Caliber Collisions.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

My family have been long time customers and always have been excellent every time.

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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