Caliber - Virginia Beach - Cleveland
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Good service, kept us informed about the repairs. Would use them again.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Service Rep Don did a great job keeping me updated on the process, despite it taking longer than I had anticipated.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I am very happy with my repair. Don and Ryan are extremely helpful in dealing with the repair and communicating the issue with the warty repair that were required. If I have any future repairs that are needed I will be happy to use caliber collision
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent customer service
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
The repairs done so far seem to be great. Besides my tires being low, I'm fully satisfied with everything. The tire thing isn't a big deal i should mention. It's just something I noticed.
Customer Service - 5.0/5.0 -
The employee to customer interactions were fantastic. No notes
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Love that they cleaned my vehicle and put gas in it before I picked it up!
Likely to Recommend - 4.5/5.0
Repair Quality - 3.0/5.0 -
I was a little dissatisfied with the time that it took to complete the repairs on my vehicle. The first bumper that was ordered was damaged which caused an additional weeks delay. The second bumper that was ordered was painted, and then the repairman noticed that it was the wrong bumper which cause another week delay. I am a little confused as to why they would not verify it was the correct part before painting it. On the date that they advise my vehicle would be ready. I had to call them only to find out that my car was put back together, but the calibration could not be done for another three days. I know that the lift gate had to be bent back into place but when I got home, I realized that the piece that is connected to the light and connects the seal at the bottom of the lift gate was not fully snapped into place. I had to keep pushing it myself until it was connected. I did not notice that when I picked up the vehicle. I am satisfied with the visual perspective of the repairs. The time and communication during serving was just off.
Customer Service - 3.5/5.0 -
I rated the way I did because of the extended time it took to repair my vehicle. The first delay was not their fault because the bumper came in cracked. The second delay, I was told that the bumper was painted and then they realized that it was the wrong bumper. I can only suggest that they make sure that the parts are correct when they are received. I was promised my vehicle a week later and on the day that it was due I had to call that Friday evening to check the status only to be told that the inspector for the sensors would not be in and I had to wait until Monday of the next week. I totally understand that safety is essential however, communication is key. They should’ve reached out to me instead of me having to reach out to them. When I did pick up my car, it had a big white scratch on the side. They buffed that out for me, but sheesh. On the side of the lift gate that was bent back into place, I had to snap the plastic pieces back in so that the trim was flush with the lights. I didn’t see that until I got home and could see the light pouring through the gap. Lastly, one of my sensors fell loose four days after I picked up my car so I had to return for them to reattach it. I was told that it was due to the heat, the sun and the tacky material the Lexus approved to hold the sensor on. I understand wear and tear overtime, however, there is no reason that that sensor should’ve fell loose within four days. The original bumper and sensors were held together since I had the vehicle and they should not fall loose like that. Besides that the servers writer was nice.
Returned Clean
My Experience - 5.0/5.0 -
Your communication was superior. Kept me informed with every step of the process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Takes customers appreciation to do business with them as they are top notch with getting updates out very frequent for updates on customers vehicle while they have in their shop. Also very impressed with how things are handled above normal circumstances to make sure they still get customers complete satisfaction on their business and customers vehicle repair. One again thank you Caliber!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
They deliver exceedingly
Repair Quality - 5.0/5.0 -
Yes it was
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The attention to detail and overall workmanship was great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Outstanding work. My car was done way ahead of time, they kept me constantly informed, Kaitlin and Caleb were friendly and courteous, and the care with which they delivered my car was unbelievable. They wiped down the inside and left a cookie! Next level customer care.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone went above and beyond what I expected and were a pleasure to work with. 10 out of 10 from me.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
From the moment I got there till the time I picked up my truck they were very professional!