Caliber - Virginia Beach - Lynnhaven

4.8 (4,199reviews)
97%
581 Central Drive,  Virginia Beach,  VA  23454
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In operation 29 years, 8 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (4,199)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. Communication was a standout strength, as staff proactively provided frequent text and phone updates throughout the repair process. Timeliness was also highly regarded, with numerous vehicles completed ahead of schedule. A few customers noted areas for improvement directly in their comments, including occasional delays in updates, color match concerns, interior cleanliness after repairs, and instances where initial completion timelines were not accurately communicated upfront.
AI-Generated from reviews written in the last 12 months
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"... extremely satisfied with the repair quality. The workmanship, attention to detail, communication, and overall customer service exceeded my expectations, and my BMW looked excellent when it was returned ..." Read more
"So pleased with the workmanship on the repairs and the condition of the entire exterior. The whole car looks like new!"
"Caliber was amazing. Communication was on point even before I dropped my vehicle off. They had my vehicle done quickly and even had my ..." Read more
"Our car was repaired beautifully, the paint match was outstanding, and it was returned earlier than estimated. We are extremely pleased and would recommend Caliber ..." Read more
"... only was the repair completed in a timely manner but the repair overall was phenomenal and exceeded all expectations. Every time Ive worked with Caliber Collision Ive ..." Read more
"... everything that was going on with my repair, and the service was completed almost a week ahead of the estimated completion date." Read more
"Job well done. It was done in a timely manner, even 4 days ahead of the target date of completion. Will recommend!"
"... received daily updates on the status of the repair, repair was completed a head of estimated date" Read more
"Excellent service and repair, a job well done and earlier than originally projected. We appreciate the communication process and attention ..." Read more
"Awesome work! Had the car done a whole week earlier than expected which lowered the cost of the rental car for our ..." Read more
"... the entire process, which I truly appreciated. Your consistent updates, clear communication, and dedication to quality really went above and beyond. Thank you again for your hard work and outstanding ..." Read more
"... throughout the repair which I greatly appreciated. Great customer service is rare in today's society I recognize and appreciate the professional staff at Caliber Collision." Read more
"... professional and friendly from beginning to end. I loved getting the text updates about the progress on my vehicle. I recommend Caliber Collision to anyone needing ..." Read more
"... early and was ready on day they originally said. Had to call Daily for updates once the last week and was told tomorrow for five days" Read more
"... an Excellent Job Timely Repair Quite Professional Communication was outstanding during entire Process" Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

My Experience

Great experience with Caliber Collision repair! The team was professional, friendly, and did an excellent job getting my daughter's car looking like new again. Highly recommend their quality work and customer service!

Likely to Recommend

This is my second time with a Caliber Collision. Great Job both times!

Repair Quality

Car looks great!

Customer Service

The updates were much appreciated.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The car has not given me any issues since repairs. The shop kept me updated with frequent calls. They also worked with me to get me my car when my schedule was particularly inflexible. Thank you

Customer Service

car has not given me any issues since repairs. The shop kept me updated with frequent calls. They also worked with me to get me my car when my schedule was particularly inflexible. Thank you

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Caliber Collision did an amazing job fixing our truck after the accident. It looks new again. I also have to say I was really impressed with all the calls and updates as the repairs were done.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Outstanding customer service with Justin and the two young ladies at the front desk!!!

Likely to Recommend

Repair Quality

Customer service was Outstanding!!!

Customer Service

Outstanding customer service!!!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great experience at the 581 Central Drive location with Russel Abbitt taking great care of me and my Telluride. Paint looks great! I also appreciate their ability to salvage undamaged parts, while not breaking others during the disassembly and reassembly process, thereby keeping my costs lower. Communication during the repair was simply outstanding with daily updates and repair completion time was amazing. Great job!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

I loved the customer service from Justin. Would definitely recommend to someone!

Likely to Recommend

Repair Quality

Including a sheet on how to vote is not helping your rating!

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Job well done, Excellent customer service from all the staff. Great experience and highly recommend to friends and family.

Likely to Recommend

Great job

Repair Quality

Great customer service overall! Thank you for your service!

Customer Service

Great Job!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The team did a great job. My car looks good as new like it never been in part of an accident or any kind.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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