Caliber - Virginia Beach - Oceana South

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

No, definitely so convenient. So quick works well. Extremely well with the insurance company

Repair Quality - 5.0/5.0 -

Amazing work by all concerned! From the front desk to the service advisor to the crew doing the work. They work brilliantly with Geico and getting everything taken care of. No worries here. Beautiful management. Beautiful work.

Customer Service - 5.0/5.0 -

Can't say enough about what they did for this vehicle and taking care of it and the amount of time that was there. I thought it'd be there for much longer but within a week it was completed awesome

My Experience - 5.0/5.0 -

It was completely great

My Experience - 0.0/5.0 -

1. I was contacted because something “took longer than expected” and caliber asked if I minded being charged. I agreed, which is my fault, as in my line of work that isn’t put on the client. 2. Communication towards the end was poor. I was told the car would be ready Friday, and it wasn’t. I then had to call Monday morning to ask and was told it just needed to be cleaned and paperwork and I would get a call or text when ready. Not only did I not get a call but it was not ready at COB. Status was changed after closing despite it not being ready for pick up. Excuse was “one cleaner and they got assigned to something else”, which I don’t mind acceptable. 3. There were multiple missing parts, a set noticed at pick up and then later the same evening. Seems like QC needs some improvement. I was told the parts are being ordered, but I haven’t been told which part one of them is. It was clearly missing parts as it was not symmetrical. 4. In the very beginning I was told OEM parts could be faster than after market and then told the opposite the next day. I have used caliber in the past and I am pretty disappointed this time, with issues still unresolved.

My Experience - 4.8/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 1.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Kelly was outstanding. Very helpful and knowledgeable.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Kelly was wonderful. She kept me up to date as the repair was going on and cleared up any problem with the insurance company. O’ give her an 11 out of 10.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Made a difficult time easy.

Customer Service - 5.0/5.0 -

Kelly kept me up to date as the work was being done.

Returned Clean

My Experience - 5.0/5.0 -

Excellent communication about repair status and fantastic results

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

I was amazed at the professional courtesy of the advisor and all staff I encountered. They kept me informed daily. I was really surprised at how quickly they repaired my vehicle. Less than 5 days. Thank you for a job well done.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

They were very friendly. Kelly kept me updated every day and was very helpful.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kelly was great with helping me through the whole process!

My Experience - 5.0/5.0 -

While the repair itself looks great, the experience was very frustrating. USAA assured me they had been in contact with Caliber and that we did NOT owe for the deductible. Despite my attempt to clarify it continued to come up that we owed for the deductible. Even more frustrating was that the person we had originally met with for the estimate was out sick - totally understandable. He had indicated the job would take no more than 45 minutes. Another person stepped in to help me and I even asked if I needed to reschedule but was assured I did not need to. 2 hours later I had to ask about the work and continued to wait after I was told the car was about to be washed. I could clearly see my car sitting in the parking lot and again had to ask about the progress. Employees get sick, things get backed up, etc…but a simple 45 minute task should not take nearly 3 hours. Had I known it would take most of the morning, I would have dropped the car off and went on with my day. I specifically requested this Caliber location since it was close to my house and we have used another Caliber center before. Like I said the work itself is fine….so far…but management could be improved. And I say that because clearly one employee out sick caused such a ripple effect for numerous customers and employees who showed up. The front desk person had to explain the issue numerous times to people with scheduled appointments…not her fault! Furthermore, I had to follow up again at the end to verify that I did NOT owe for the deductible. Somehow this should have been easier.

My Experience - 5.0/5.0 -

I am highly satisfied with the work. Repairs were completed in the time promised with care and quality craftsmanship. Well done.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

They kept me informed with each step of the repair.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Kelly was great. She kept me apprised throughout the repair process.

Customer Service - 5.0/5.0 -

Same as previous comment