Caliber - Virginia Beach - Oceana South
In operation 29 years, 8 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Kelly was wonderful. She kept me up to date as the repair was going on and cleared up any problem with the insurance company. O’ give her an 11 out of 10.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Made a difficult time easy.
Customer Service - 5.0/5.0 -
Kelly kept me up to date as the work was being done.
Returned Clean
My Experience - 5.0/5.0 -
Excellent communication about repair status and fantastic results
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
I was amazed at the professional courtesy of the advisor and all staff I encountered. They kept me informed daily. I was really surprised at how quickly they repaired my vehicle. Less than 5 days. Thank you for a job well done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They were very friendly. Kelly kept me updated every day and was very helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Kelly was great with helping me through the whole process!
My Experience - 5.0/5.0 -
While the repair itself looks great, the experience was very frustrating. USAA assured me they had been in contact with Caliber and that we did NOT owe for the deductible. Despite my attempt to clarify it continued to come up that we owed for the deductible. Even more frustrating was that the person we had originally met with for the estimate was out sick - totally understandable. He had indicated the job would take no more than 45 minutes. Another person stepped in to help me and I even asked if I needed to reschedule but was assured I did not need to. 2 hours later I had to ask about the work and continued to wait after I was told the car was about to be washed. I could clearly see my car sitting in the parking lot and again had to ask about the progress. Employees get sick, things get backed up, etc…but a simple 45 minute task should not take nearly 3 hours. Had I known it would take most of the morning, I would have dropped the car off and went on with my day. I specifically requested this Caliber location since it was close to my house and we have used another Caliber center before. Like I said the work itself is fine….so far…but management could be improved. And I say that because clearly one employee out sick caused such a ripple effect for numerous customers and employees who showed up. The front desk person had to explain the issue numerous times to people with scheduled appointments…not her fault! Furthermore, I had to follow up again at the end to verify that I did NOT owe for the deductible. Somehow this should have been easier.
My Experience - 5.0/5.0 -
I am highly satisfied with the work. Repairs were completed in the time promised with care and quality craftsmanship. Well done.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They kept me informed with each step of the repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Kelly was great. She kept me apprised throughout the repair process.
Customer Service - 5.0/5.0 -
Same as previous comment
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Kelly was outstanding. She was so compassionate and understanding about how I was feeling after the accident. She put me at ease. She took the time to explain what was going to happen and she touched bases with 3 times a week to keep me informed. She has excellent customer service skills Again thank you Kelly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am totally satisfied with the work and treatment I got from Kelly. Her customer service was and is outstanding. Thank you for all you kind and understanding treatment.
Customer Service - 5.0/5.0 -
Kelly showed me understanding and helped to claim me down after such an accident.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service…very pleased with the repair. My service rep was excellent. She kept me up to date on the repair progress.
Customer Service - 5.0/5.0 -
Excellent
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
WE had my wifes car with you in january, and had Kelly as an advisor, she was super then and super again this time, the work was finished ahead of the first and second estimate of completion. I hope I never have to use you again, but rest assured, if I do, I will definitely be back. Thank you for another super positive experience
Likely to Recommend - 5.0/5.0 -
Most definitely
Repair Quality - 5.0/5.0 -
Kelly was terrific, kept me up to date, the original est of completion was 8/7, then on Thurs morning it was 8/4 and got a text that it was ready that same Thurs afternoon. We used you and Kelly in January for my wifes car and were blown away by the service so when we needed you again for my car again the service was outstanding, I hope I never see you again (don't want anymore accidents) but if needed you will always be my first choice. Thanks again
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Vehicle looks great - thank you so much!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Kahari was fantastic
Customer Service - 5.0/5.0 -
Kahari was fantastic
Returned Clean
My Experience - 5.0/5.0 -
Excellent experience from start to finish. The team was professional, kept me updated throughout the repair process, and the quality of the work exceeded my expectations. My car looks great, and everything was completed on time. Thank you for making the whole process smooth and stress-free!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great experience from start to finish. Kelly kept me updated throughout the repair process and the workmanship exceeded my expectations. Thank you!