Caliber - Waco - South

4.8 (1,284reviews)
96%
1401 West Loop 340,  Waco,  TX  76712
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In operation 29 years, 3 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (1,284)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, clear and proactive communication, and timely repairs. Many highlighted the professionalism and friendliness of the staff, noting that they were kept informed throughout the entire repair process via texts and phone calls. Repair quality received high marks, with numerous customers describing results as looking brand new or better than expected. Several customers noted their vehicles were completed ahead of schedule. A small number of customers mentioned areas for improvement, including instances of limited communication updates, repairs taking longer than initially estimated, and minor finish or detail concerns upon vehicle return.
AI-Generated from reviews written in the last 12 months
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"... and stress-free. Its rare to find a company that combines skill, integrity, and great customer service so well, but they truly delivered on all fronts. Hopefully ..." Read more
"The team at Caliber did an incredible job and were very communicative throughout the process. It was the best repair experience Ive ever had. ..." Read more
"... rear quarter panel damage and bumper damage and they worked on it quickly and efficiently. The shop continuously updated me on my vehicles ..." Read more
"This is one of the best experiences Ive ever had with collision repair!!!!"
"Quick repairs with fantastic communication the entire time. Even done earlier than expected."
"Fabulous job, kept me informed and finished earlier than promised."
"The service was done 5 days sooner than I expected it to be done. The staff is very professional and kind to work ..." Read more
"Done even early"
"Repairs took over a month"
"I appreciated the communication during the repair and that it was finished in a timely manner."
"... the service representative that handled my claim. Great communication and explanation of work to be done, status of the job, and completion date. Thorough ..." Read more
"This was by far the smoothest process ever! Yall communicated the entire process and I feel like you went over and beyond. I couldnt be more happy with your service."
"I was well cared for during this entire process. Kept in the loop, things explained to me and I knew exactly what was going on. That doesnt happen often for a ..." Read more
"... employees at the location that I took my vehicle have a serious lack of communication with the customers. They need a checklist to make sure the customer ..." Read more
"Very little communication from business for updates. Repairs took too long."

My Experience

Likely to Recommend

Repair Quality

Customer Service

Great service & the bodywork was very good. Jordan was great in keeping me updated as to the status of the work.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The repair on the RAV4 was fantastic. We are very pleased for the work that was done. We would recommend your work without hesitation. Claris Curtis Moore, Jr

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

There were two irritants in which one was somewhat out of the control of the shop and one was in their control. The communication though was top notch during the whole process!! One irritant was that the shop has to notify that the repair is complete. But due to an issue the shop identified during the test drive, the repair was reported complete while we were out of state on vacation. So then it was on us to determine the car rental return. Where we were not at fault, it seemed like an unfair burden from the insurance company. The second that I would say was something the shops control was, if I understand it correctly, the shop did a test drive and added fuel to the vehicle. But then they asked my son to pay for the fuel. If the test drive was required as part of the repair, then any costs associated with the test drive should have been billed back to the insurance company.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was completely satisfied with the repairs made to my vehicle. Jordan the supervisor was very professional with great customer service attributes. I will rate the services a 9 of 10 and recommend this repair shop to anyone.

Likely to Recommend

Repair Quality

Customer Service

Ryan and his team were professional, committed to excellence and the completion of our repair. We are so happy!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I really like this place, they are very friendly and professional people.

Likely to Recommend

Repair Quality

Very professional and very friendly people.

Customer Service

Very happy for the work.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great customer service

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Very efficient and great at communicating where they were during the process. I highly recommend your service.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

No

My Experience

Everything was good.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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