Caliber - Waco - LaSalle Ave

4.8 (1,014reviews)
96%
1900 Lasalle Ave,  Waco,  TX  76706

In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (1,014)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding communication, with many highlighting frequent text and daily updates throughout the repair process. Repair quality received high marks, with numerous customers noting their vehicles looked brand new or better than before the damage. Timeliness was a standout strength, as many repairs were completed days or even weeks ahead of schedule. Customers also appreciated the friendly, professional, and welcoming staff. A few customers noted isolated concerns, including a paint color mismatch, incomplete repairs, cleanliness details such as dusty windows or unclean wheels after detailing, and one instance of poor follow-through on callbacks. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop.
Select to learn more
"Excellent work. Excellent communication. Caliber makes the process of getting your vehicle repaired easy and seamless. I highly recommend to anyone needing ..." Read more
"They did amazing. They got my car running better than it's been in a long time. They had great communication with ..." Read more
"By far, the worst experience I have ever had. Communication is poor. They told me my car was ready. ..." Read more
"... The team at Caliber made it as good as it could be. TimelyQuality work and great communication." Read more
"... my car back, Im still satisfied with the service. You cant even tell there was ever damage to the vehicle. Great job!" Read more
"Amazing service! What was supposed to be a 30 day repair only ended being a 2week repair. So happy with the speedy service"
"They had it ready two days before it was to be ready"
"... process went! Super friendly but also efficient. I was expecting to get my car back late november but Im sitting in it on the 6th. Amazing job." Read more
"They did a great job on my repairs and completed my repairs seven days earlier than the estimated time. Great customer service , as well. Very satisfied ..." Read more
"... While it was about a week when work actually started, there was a nine-day period at the beginning where nothing was happening with the vehicle. Not sure if this was the shop or ..." Read more
"This process was effortless. Communication was great. The repair was finished a weeks early. No complaints."
"... Caliber Collision team was VERY communicative and kind! They kept me updated on everything and answered all questions I had." Read more
"Service was excellent and communication was top notch. Would recommend them to anyone."
"The communication during the whole process was fantastic. The work was done fast and very efficient. We were ..." Read more
"... someone said they would call you back they wouldnt. Communication was terrible.." Read more

My Experience

Work was quick, inexpensive and friendly service

My Experience

My Experience

Bob handled the whole process in a friendly and honest manner, keeping me well informed along the way.

My Experience

My Experience

We had a great experience with Caliber Collision! The staff was professional, friendly, and kept us informed throughout the repair process. The repairs were completed with great attention to detail, and we are very satisfied with the results. Thank you to the entire team for the excellent customer service!

My Experience

Good

Likely to Recommend

Repair Quality

Customer Service

My Experience

Bob K was so knowledgeable and willing to give his opinion regarding the car. Desiree was very helpful when I had questions for Bob. The car looks great and Bob understood that I was anxious for the return of the car. Thank you!!

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

My Experience

Bob did an outstanding job in continuously communicating with me. The updates on the car really helped put me at ease. The paint job is fabulous! Desiree was professional and kind! I would definitely recommend y’all to friends, family, and strangers.

Likely to Recommend

The experience was very positive

Repair Quality

My car looks like a new car

Customer Service

I was treated so kindly by staff. I also had continuous updates on the repairs to my car .

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

The repair was done well, and done quickly. I was very happy with the work that was done. The regular updates provided by Bob were incredibly helpful.

Likely to Recommend

Repair Quality

I would say that Caliber handled everything very well.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Loved the fact that Bob gave timely updates on the project and the team did a fantastic job.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Having your car in the shop is never an optimal experience. The team at Caliber made it as good as it could be. Timely/Quality work and great communication.

Customer Service

Great communication in both response to my questions and unsolicited communication too. Always kept me abreast of the current status of my car.

Returned Clean

My Experience

10 out of 10...Arian, Destiny, and Bob are amazing.