Caliber - Waco - South

4.8 (1,280reviews)
96%
1401 West Loop 340,  Waco,  TX  76712
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In operation 29 years, 3 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (1,280)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional customer service, with staff being described as professional, friendly, and courteous throughout the repair process. Communication stands out as a major strength, with regular updates via text and phone calls keeping customers well-informed at every step. The quality of repairs receives high marks, with many noting their vehicles look like new or better than before the accident. Timeliness is generally strong, with several repairs completed ahead of schedule. Areas for improvement mentioned by customers include occasional communication gaps requiring follow-up calls, some repairs taking longer than initially estimated due to parts delays, and rare instances of incomplete work or cleanliness issues upon vehicle return.
AI-Generated from reviews written in the last 12 months
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"... work with. What stood out the most to me was their honesty and the pride they clearly take in doing the job the right way—not just the fast way. They kept me ..." Read more
"This is one of the best experiences Ive ever had with collision repair!!!!"
"Extremely good work and extremely professional service."
"I would say the best in customer service, extremely friendly staff and great for military personal as well. They were ..." Read more
"The customer service is just as great as the repair work."
"Texting communication was wonderful"
"The team at Caliber did an incredible job and were very communicative throughout the process. It was the best repair experience Ive ever had. ..." Read more
"Lots of texts and phone calls about how things were going."
"Great communication the entire time. Drop off and pick up went very smooth with all questions ..." Read more
"... employees at the location that I took my vehicle have a serious lack of communication with the customers. They need a checklist to make sure the customer ..." Read more

Likely to Recommend

Repair Quality

Customer Service

There were two irritants in which one was somewhat out of the control of the shop and one was in their control. The communication though was top notch during the whole process!! One irritant was that the shop has to notify that the repair is complete. But due to an issue the shop identified during the test drive, the repair was reported complete while we were out of state on vacation. So then it was on us to determine the car rental return. Where we were not at fault, it seemed like an unfair burden from the insurance company. The second that I would say was something the shops control was, if I understand it correctly, the shop did a test drive and added fuel to the vehicle. But then they asked my son to pay for the fuel. If the test drive was required as part of the repair, then any costs associated with the test drive should have been billed back to the insurance company.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The repair on the RAV4 was fantastic. We are very pleased for the work that was done. We would recommend your work without hesitation. Claris Curtis Moore, Jr

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was completely satisfied with the repairs made to my vehicle. Jordan the supervisor was very professional with great customer service attributes. I will rate the services a 9 of 10 and recommend this repair shop to anyone.

Likely to Recommend

Repair Quality

Customer Service

Ryan and his team were professional, committed to excellence and the completion of our repair. We are so happy!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I really like this place, they are very friendly and professional people.

Likely to Recommend

Repair Quality

Very professional and very friendly people.

Customer Service

Very happy for the work.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great customer service

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Very efficient and great at communicating where they were during the process. I highly recommend your service.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

No

My Experience

Everything was good.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Did a good job

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job

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