Caliber - Warminster

4.9 (2,835reviews)
97%
565 West Street Road,  Warminster,  PA  18974

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (2,835)

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Very Satisfied with the results and that they kept me informed of their progress. Highly recommend Caliber Collision.

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The staff was extremely professional, knowledgeable, experienced and kind. I am very satisfied with the workmanship and the quality of their work.

Customer Service

Great staff. Customer service top of the line.

Returned Clean

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Unfortunately we've had to have this car repaired several times. We've used other body shops and their work was not properly done.

Repair Quality

Can't see that the car has been repaired, it looks brand new.

Customer Service

Appreciated the weekly update cars on how the repairs are advancing, and the special follow up with the insurance company when they questioned some of the needed repairs.

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My Experience

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I would prefer to select 0. Extremely unlike to recommend

Repair Quality

Body work appears completed as expected. Shop had our car for over 2 months, repeatedly ordered wrong parts causing delays. Was constantly told they didn’t know what was wrong or going on with the car. Caliber blamed the issues on the tow, which they performed. They sent the car to a mechanic shop that let the car sit for weeks at a time. Poor customer service of the technicians and manger working at street rd location. Very dismissive and passive when questioned. Initial estimate was $3200, final bill of a non drivable vehicle that they returned to us was $8500. And the car is still not drivable! When we requested the car be taken to a different mechanic because they didn’t know what is wrong with the car and the one they used could not diagnose the issue with the car the process wasn’t properly handled or explained. Extremely disgusted with the entire experience and will absolutely never use this shop and will advise others to never use this shop or any caliber for that matter.

Customer Service

Wrong parts ordered repeatedly, lack of attention to details, lack of empathy or concern for customer, lack of responsiveness from the manager. After calling requesting to speak with manager he was dismissive, cut me off and didn’t even listen to my concerns. Kept spewing - this is process, out of my hands, your insurance company makes the rules. When I stated lack of faith in mechanic shop being used, I was told there were no other options. Then he stated he could call another shop, see if they could take the car then he just never called me back with any update. Car has a mandatory interlock device installed that was not properly bypassed by the shop and was Jerry-rigged with a literal paper clip and practically uninstalled.

Returned Clean

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You replaced almost the whole passenger side of the vehicle. Looks good so far.

Customer Service

They kept me updated on how long repairs would take and delivered on time.

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Quality work, very accommodating, good communication

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Quality work, very accommodating, good communication

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Mike kept me updated regularly

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