Caliber - Waterloo
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everything came out great
My Experience - 5.0/5.0 -
Incredible communications. Awesome results. Thanks!
Likely to Recommend - 5.0/5.0 -
I would recommend Caliber Collision to anyone needing vehicle work done. If in the future I am in need of their service I intend to use them. I hope the facility in Oklahoma is as reliable as the one I used I Waterloo, ill
Repair Quality - 5.0/5.0 -
This was my first experience with a collision shop. These people were so professional and very customer oriented. Kelly kept me up to date on the repairs on my vehicle weekly.
Customer Service - 5.0/5.0 -
My car looks as good as the day it came off the dealership. I just drove it over 400 miles to Oklahoma so will say everything works as it should. Very thorough in all aspects of repair. Can’t thank you enough!
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
I had some scratches on the front driver side quarter panel, but I’m not sure if they were there previous to them working on my truck so I cannot say
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Was in constant communication it terms of updates and issues.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
The repairs were great but my car wouldn’t start when I got there. I got it home after a technician jumped it and the battery was completely dead the next time I went to start it. I know it had the problem during its stay at the shop because we found a jump box in the backseat. I had to get a new battery. Probably not really caliber’s fault, but it was really inconvenient to get the car back home and then have to hitch a ride to town to get a battery, change it, etc.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My only problem was not the repairs but not knowing when the car would be finished.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
Received automated text that did not appear to respond to my concerns prior to starting
Returned Clean
My Experience - 5.0/5.0 -
Great, friendly, and fast service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Felt like I was part of the family, Very nice. Truly professional. Final product looked like it did coming off the lot. Very knowledgeable explaining to me the process on how it was getting fixed and just a HUGE, plus keeping me informed by text message on what was happening with the truck. Awesome experience
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Great service, friendly staff, VERY communicative, and easy to work with! Bummed to have to return my car twice as the issue came back, but likely not Calibers fault.
Customer Service - 5.0/5.0 -
Fantastic!