Caliber - Waterloo
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
The service and care given to repairs is really second to none. Sadly, I have had to have my car repaired several times, and I couldn’t be any more pleased with the service I have received. You can tell that there is a great deal of pride that goes into the completion of repair jobs. I am truly grateful and very thankful to everyone.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Beautiful job. The quality of the work is second to none! Great job!
Customer Service - 5.0/5.0 -
Very polite, considerate people!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They we very informative and very professional. They were able to get it done in the time slot I needed.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I gave a 9 because whenever we had the car towed in there was nothing wrong with my display for my radio and GPS, however when I picked it up I really didn't pay attention bc I didn't have my radio on. When I got it home and we were looking the car over we were completely satisfied with the paint job and repairs. We were just confused about why anyone would even mess with the display or even need to be in the car other than to move it. It's all scratched up on the bottom right side.
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very transparent, kept me updated every week on Tuesday, overall great service and even better work. Major points for cleaning the interior. Sorry for the dog food smell lol.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Would be a 10 but didnt align the hood to the bumper properly, only noticed it up close. But from a distance couldn't tell
Customer Service - 5.0/5.0 -
Transparent, kept me updated everytime they started on something, worked well with the insurance, and even gave me a ride home for free
Returned Clean
My Experience - 5.0/5.0 -
Appreciated the consistency with updates and the cleaning of the car before I picked up. Looked amazing.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Your team is the best from the front desk to the back. My vehicle is perfect again and getting it back cleaner than I left it was a very nice surprise You definitely get 10 stars
Likely to Recommend - 5.0/5.0 -
To anyone needing repairs
Repair Quality - 5.0/5.0 -
Awesome all the way around
Customer Service - 5.0/5.0 -
Very friendly and helpful Frim beginning to end
Returned Clean
My Experience - 5.0/5.0 -
I cannot say enough good things about my experience with Caliber Collision. From start to finish, the customer service was absolutely top-notch. What really stood out was the excellent communication; I was kept informed every step of the way, which made the whole process stress-free. The quality of the repairs is flawless, and the entire experience far exceeded my expectations. First-class service all around—I highly recommend them!
Likely to Recommend - 5.0/5.0 -
Caliber Collision provided a truly seamless experience. The communication regarding my repairs was fantastic, and the staff was professional and helpful. My experience far exceeded my expectations, and the service was truly first-class. I’ll definitely be recommending them to anyone in need of repairs!
Repair Quality - 5.0/5.0 -
Caliber Collision provided a truly seamless experience. The communication regarding my repairs was fantastic, and the staff was professional and helpful. My experience far exceeded my expectations, and the service was truly first-class. I’ll definitely be recommending them to anyone in need of repairs!
Customer Service - 5.0/5.0 -
My satisfaction level is 10/10. The customer service team at Caliber Collision turned a potentially stressful situation into a completely seamless experience. Their top-notch communication kept me at ease, and their commitment to excellence was evident in every interaction. It’s clear they pride themselves on taking care of their customers as much as they do the cars. I highly recommend them to anyone looking for a team they can trust.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job on getting my truck back to perfect!
Customer Service - 5.0/5.0 -
Everyone was pleasant to work with.
Returned Clean
My Experience - 5.0/5.0 -
Kelley was great at keeping me informed of the repairs every step of the way during the repair. The work itself is thorough and it looks great. And can I also add that cleaning out the interior of the car was an unexpected (but welcome!) surprise. Thank you so much!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Your employees worked at making my experience a good one.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
You do good work and your employees kept working with me until the whole project was completed.
Customer Service - 5.0/5.0 -
same
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great communication and great work. All around amazing experience and seamless.
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
The car should have been cleaned inside much better or at all. It was a dusty filthy mess. It stated that it went to “detail” but other than some tire shine it was disgustingly dirty which was NOT how it was dropped off.