Caliber - Wausau
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0 -
Extremely dirty both inside and out
Repair Quality - 0.5/5.0 -
Horrible service, quality, and communication. I was told 1 week to complete my damaged work truck. It’s now 3 months later and the truck is still not drivable.
Customer Service - 0.5/5.0 -
Horrible
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I’m very happy with the services done one my vehicle and would return for future services. I’m grateful they worked with me on payment.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Zero time management Zero communication Would not recommend anyone
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am very happy with the work that was done. The service was very good and every one was very nice. Thank you!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very informative of the process and updates along the way! Highly recommend
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 3.5/5.0
My Experience - 5.0/5.0 -
Great customer service! Kept us updated on progress and completed work in timely fashion. Friendly staff.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Per my body man it was a good job,better than he expected it to be. Repairs took two months, I thought it should have been fixed in one.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
My Toyota was delivered to me with the power steering system not working, the power steering pump was not working. A major transmission leak was present. Apparently when the power steering line was replaced Caliber did something wrong as far as the mechanical aspect. When I dropped off my vehicle to be fixed the power steering was in working condition, and there was no problem with the transmission. If I were in your shoes I would be ashamed to give a vehicle back to the owner in this condition. I expect Caliber Collision to have a tow truck come and pick the vehicle up and fix it right att your cost. I also expect to have a rental vehicle supplied to me until the vehicle is repaired correctly. I don't believe the mechanical technician you employ has a clue on how to fix cars. If you have to take it to Toyota to have it fixed correctly, then do so at your cost. Extremely displeased and very angry. Eric Mosure.
Likely to Recommend - 0.5/5.0 -
I wouldn't recommend Caliber to other people to have thier car done due to the mechanical problems that were ignored on my vehicle by the mechanical technicians. My confidence is at 0 when it come to that portion of Caliber. If only body work is done then yes I would recommend. But customers have to be able to trust all aspects of a business to recommend anyone.
Repair Quality - 0.5/5.0 -
When I picked up my Toyota, the exterior body work done very well, BUT, the power steering was not working, from the sound it made it sounds like the power steering pump was damaged when installing the power steering line. Also there is a major transmission leak from the vehicle. I am not very happy with the condition of the vehicle when you said your people fixed it all. I will be in contact with my insurance to make them aware of this. Also you will need to get a tow truck to my residence and pick up the vehicle so you can fix it right the second time. I expect a rental car to be paid by your company while you repair my vehicle at your cost.
Customer Service - 3.0/5.0 -
(10) Leslie was an awesome person to communicate with throughout the process. When I picked up my vehicle I dealt with Tony (6), I confronted Tony about the mechanical issue of the power steering. He stated that it wasn't an issue and it would work itself out after going and talking to the technician.
Returned Clean
Likely to Recommend - 5.0/5.0 -
The experience was so good I would recommend Caliber to everyone I know
Repair Quality - 5.0/5.0 -
The vehicle was expertly repaired, it functions in every way normally and looks even better than before the deer strike.
Customer Service - 5.0/5.0 -
I loved that I would get texted updates about my repair and they were very friendly and responded to my questions quickly
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
For the work that was completed, I found it looked just like it did prior to the collision. Very good communicating any additional work that was required to complete the job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
No problems or issues with the repair it was done to my satisfaction.
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Friendly fast and will get estimate for other repairs in future thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The team was very helpful and they did a wonderful job fixing the damage on my car. I really appreciated the text message updates every Tuesday and Thursday, it gave me a lot of peace of mind that my car was in good hands.
My Experience - 5.0/5.0 -
Looks amazing!