Caliber - Waxhaw

4.7 (1,354reviews)

95%

(980) 325-6014

3621 Providence Rd S, Waxhaw, NC 28173

95%

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3621 Providence Rd S
Waxhaw, NC 28173

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About Caliber - Waxhaw

See Photos

3621 Providence Rd S
Waxhaw, NC 28173

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 3 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

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Website

Reviews (1,354)

Sort By:
Newest
Rating

1,078 Customers Rated

5 Stars

66.2% Complete

(896)
4 Stars

8.1% Complete

(110)
3 Stars

1.8% Complete

(24)
2 Stars

1.6% Complete

(22)
1 Star

0.7% Complete

(9)
< 1 Star

1.3% Complete

(17)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for outstanding service quality, with repairs frequently described as flawless, factory-like, and exceeding expectations. The team received high marks for professionalism, friendliness, and attention to detail, including complimentary interior and exterior cleaning. Communication was a standout strength, with customers appreciating regular text and phone updates throughout the repair process. Many noted repairs were completed ahead of schedule. A few customers mentioned isolated concerns around communication gaps, repair delays, or minor quality issues upon pickup, which were generally addressed promptly by the team.

Select to learn more

Service Quality
Timeliness
Communication

"The job Caliber did on our car was exceptional! Everyone we interacted with were true professionals ..." Read more

"... finish. My car looks great—I really appreciate the attention to detail and professionalism. Great job, and thank you again!" Read more

"... Waxhaw site were friendly, efficient and professional. My car repair work is so well done that it is invisible. Totally happy ending!" Read more

"... step and worked directly with the insurance carrier. The work was excellent with it looking like new. They also cleaned inside and out when we got it back. ..." Read more

"We were super satisfied!! Our car looked as if it wasnt involved in an accident whatsoever! I was shocked to say the least. Will ..." Read more

"1 week early"

"Vehicle repairs were completed ahead of schedule!"

"... was kept informed with text message updates and the repairs were completed earlier than anticipated. I would recommend Caliber Collision to others." Read more

"Great customer service and the repair work was done before the promised delivery date."

"Great job, completed 2 weeks earlier than estimated. Really appreciated the timely notifications of progress ..." Read more

"... with this body shop from start to finish. They were incredibly communicative throughout the entire process, keeping me updated at every step and making sure ..." Read more

"Very impressed with the communication. They kept me updated with texts every couple of days letting me know what phase they were in while our ..." Read more

"Excellent communication with friendly & knowledgeable employees. I understand why Caliber has a good reputation. ..." Read more

"Very clear communication throughout the whole process."

"Top tier communication and results! My vehicle literally looks like it did when I drove off the dealership ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"The job Caliber did on our car was exceptional! Everyone we interacted with were true professionals ..." Read more

"... finish. My car looks great—I really appreciate the attention to detail and professionalism. Great job, and thank you again!" Read more

"... Waxhaw site were friendly, efficient and professional. My car repair work is so well done that it is invisible. Totally happy ending!" Read more

"... step and worked directly with the insurance carrier. The work was excellent with it looking like new. They also cleaned inside and out when we got it back. ..." Read more

"We were super satisfied!! Our car looked as if it wasnt involved in an accident whatsoever! I was shocked to say the least. Will ..." Read more

"1 week early"

"Vehicle repairs were completed ahead of schedule!"

"... was kept informed with text message updates and the repairs were completed earlier than anticipated. I would recommend Caliber Collision to others." Read more

"Great customer service and the repair work was done before the promised delivery date."

"Great job, completed 2 weeks earlier than estimated. Really appreciated the timely notifications of progress ..." Read more

"... with this body shop from start to finish. They were incredibly communicative throughout the entire process, keeping me updated at every step and making sure ..." Read more

"Very impressed with the communication. They kept me updated with texts every couple of days letting me know what phase they were in while our ..." Read more

"Excellent communication with friendly & knowledgeable employees. I understand why Caliber has a good reputation. ..." Read more

"Very clear communication throughout the whole process."

"Top tier communication and results! My vehicle literally looks like it did when I drove off the dealership ..." Read more

Eric (RAM owner) reviewed 8/6/26

Great job and service

William (Chevrolet owner) reviewed 8/6/26

Dear Caliber Collision team, A note to express my thanks and gratitude to the team at Waxhaw Caliber Collision. I am very pleased with the repair work performed on my Chevrolet Silverado truck and just as pleased with the outstanding communication and service provided by Service Advisor Elkyn Correal who regularly provided timely updates and answered all of my questions. This was my first experience with Caliber Collision or any body shop, and I would confidently recommend your team to anyone who requires repair work to their vehicle. Thank you, William Jones Weddington, NC

Caliber did a great job repairing my truck at the Waxhaw location. Your manager Elkyn was excellent to work with. He communicated regularly and he answered my questions in a timely manner. Really great job Elkyn!

See pg 1

Laura (Honda owner) reviewed 8/5/26

Quick service looks just like New

Richard (Honda owner) reviewed 8/3/26

Top tier communication and results! My vehicle literally looks like it did when I drove off the dealership lot, I’m highly satisfied with the Caliber Collision Team! Thank you!

Great service

Amazing work

Julio (Honda owner) reviewed 8/3/26

Everyone was great and friendly. The work was very professional

Tony (Toyota owner) reviewed 7/31/26

Employees were very friendly and helpful. I was well informed of progress as repairs were made.. Their specialists did a great job on my car. Excellent Job!!!

Ashlyn (Honda owner) reviewed 7/31/26

All employees were kind, and the process was easy. Thank you

Martin (Mazda owner) reviewed 7/31/26

Audrey (Toyota owner) reviewed 7/29/26

I appreciated all the updates on how the repairs were going on my car.

Muhannad (Ford owner) reviewed 7/29/26

Barbara (Infiniti owner) reviewed 7/29/26

Roger (Toyota owner) reviewed 7/29/26

Ester (Jeep owner) reviewed 7/28/26

Everyone has been so nice and helpful!

Daniel (Hyundai owner) reviewed 7/28/26

Harishkumar (BMW owner) reviewed 7/27/26

Too long to finish job.

Great work but some issues Wheels bolts are over torqued Way too long to get repaired done.

Communication is lacking, more updates would be helpful.

Reynaldo (Toyota owner) reviewed 7/27/26

Excellent service and quality job!

Rajeev (Volkswagen owner) reviewed 7/27/26

I liked that they kept me informed on the progress

Work was performed satisfactorily, and I was kept in the loop on the progress.

Jennifer (Kia owner) reviewed 7/27/26

Kimberly (Mazda owner) reviewed 7/25/26

Everyone was extremely friendly and helpful

Scott (Audi owner) reviewed 7/24/26

It took 2 months. Mgr was helpful and it got fixed.

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view more shops in: Waxhaw | 28173

Normally it's not possible for an auto body shop to provide an accurate estimate over the phone because they will need to inspect the vehicle for hidden structural damage.

Caliber - Waxhaw

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Waxhaw

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (1,354)

1,078 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 2.5/5.0 -

Repair Quality - 4.0/5.0 -

Customer Service - 3.5/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?