Caliber - Waxhaw
In operation 29 years, 3 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Great customer service and the repair work was done before the promised delivery date.
Likely to Recommend - 2.0/5.0
Repair Quality - 1.5/5.0 -
One whole part is mis aligned , have been following up with Caliber calling them myself. This has happened after car stayed with them for two months
Customer Service - 2.5/5.0 -
Gave two cars , one car took almost 2 months to complete not so complicated work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Friendly and knowledgeable staff. Completed in a timely manner
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
From the front desk to working with Drew our overall experience was great. The communication was top-notch. Also, very satisfied with how fast the car was completed, it looks great!
My Experience - 5.0/5.0 -
From the time I dropped my car off, until it was picked up, each person I encountered held a level of kindness and professionalism that should be recognized. My car, while not having serious damage, was repaired amazingly, and in a timely fashion. I’d like to thank every one of them at the Waxhaw location for a job well done. I will be back for future repair needs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
After dropping off my car, I had to wait ~20 minutes for the rental car to arrive. Not sure who was responsible for this but since I had an appointment, I think there's opportunity to improve here. Besides this, customer service was great and all employees were friendly.
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 1.0/5.0
Customer Service - 1.5/5.0
My Experience - 5.0/5.0 -
It is too soon to tell I just got it back this afternoon. It took a long time but there was a lot of repairs
Likely to Recommend - 4.0/5.0 -
I would recommend caliber. It was close to where I live. The bill is nicely documented. But it took a long time. I haven’t yet spoken to my insurance people to get their feelings
Repair Quality - 4.0/5.0 -
It took a long time
Customer Service - 5.0/5.0 -
Mykayla did the best possible
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Bumper on 2022 kia seltos all fixed and good. No complaints. Repairs done in less than a week like four days. Great service. They even cleaned my car cuz it was DEFINITELY dirtier inside and out before I dropped it off :)
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I would have given a 10 as the work seems to be of a very high quality and was performed pretty quickly, but we were not able to get a matching mustang emblem and graphic on the driver’s side to match the original on the passenger side. The paint decision was made prior to understanding the unavailability of the graphics.
Customer Service - 5.0/5.0 -
Text message updates were great for keeping me informed and not requiring me to call for those updates. Other communications that I had with employees were clear, friendly, and accurate.
My Experience - 5.0/5.0 -
The women at the front desk and Drew deserve some extra credit. They went above and beyond to help me on 2 occasions.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Perfect repair job. Looks like new and the truck was practically brand new. Staff was great and job was completed 2 weeks before faster then first promised
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Passenger side bumper is loose and has a big gap. Also, the driver’s side blinker in front and back is not working! We will be bringing it in on Monday to get it fixed again.
My Experience - 5.0/5.0 -
I just wished they could have gave me more notice to pick up my car. I was told my car would be finished in 1 to 2 weeks & then told to pick on Monday. I was called midday Fri & told I had to pick up that evening. If had not I would have been charged for the rental car the 3rd parties insurance was paying for. I had 4 hrs to pick up and I work remotely doing appraisal work with set appointments. That put me in a tremendous tight spot. If they could have told me at least Thrus evening to pick up Fri would have been fine.
Likely to Recommend - 3.5/5.0
Repair Quality - 3.0/5.0 -
Body work good. Front Desk very helpful. Communication about when the car would be ready was not the best
Customer Service - 3.5/5.0 -
The front desk help was exceptional. The person doing the estimate was not what I expected for communication. The car was estimated to be ready on June 5. I did not receive information that it was going to be delayed because of problems with the painting booth. I had to drive there to find out what was going on.