Caliber - Waxhaw
In operation 29 years, 3 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0 -
It is electric car certified but it is too far the location
Repair Quality - 4.0/5.0 -
Good work, it took more time that I expected
Customer Service - 5.0/5.0 -
Easy communication, clear and honest
Returned Clean
My Experience - 5.0/5.0 -
Extremely satisfied with the overall experience. The repairs were completed and delivered ahead of time. Friendly staff.
My Experience - 5.0/5.0 -
Drew was very kind!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Outstanding Service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
This is the second vehicle I've had repaired by a caliber collision and they are very good.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you for great communication and working to get me back on my way quickly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Not what we expected from a body shop! Very easy and pleasant experience, truck looks like new again! Thank you to Kristen and her staff. My husband says the technician needs a raise.
Likely to Recommend - 5.0/5.0 -
Absolutely!
Repair Quality - 5.0/5.0 -
Looks brand new!
Customer Service - 5.0/5.0 -
Everyone was very helpful and polite.
Returned Clean
Likely to Recommend - 0.5/5.0 -
see reply from first question
Repair Quality - 2.5/5.0 -
I would not bring my car back to your business. I had used the one in Indian Land before and wish I had gone back to it. The reasons for this are: I could not leave my car there, was told papers had to be signed when the car was dropped off, etc., had to make an appointment to come and leave it. Made an appointment for a Wed, told the lady I might be able to get my son to bring it on Mon, was told to call and let her know if he could bring it on Mon. Forgot to call and let her know he was bringing it on Mon, he worked night shift the night before, got up, drove there with his wife, and was told he could not leave it then, he would have to come back on Wed since the appointment was for then. Don't understand why he couldn't have just left it then since he was there. When I came on Wed there was no papers, etc., to be signed, just had to give the lady the car key. So why couldn't my son have just done that on Mon? After giving her the key, my daughter in law and I were taking things out of the car being left and putting them in the car we were leaving in. A man opened the door to the business, yelled at us that he needed the car moved over to in front of the door, so right after giving the lady the car key, my daughter in law had to walk all the way back in there to get the key to move it to the front door. Why couldn't the man just get the key and move it instead of having us move it right after the key was turned in? I am very satisified with the repair. Heather was great. But for the reasons mentioned I will not return to the Waxhaw location or recommend it to anyone. My neighbor had her car repaired at a place where she just took it there and left it there and that's where I will go next time.
Customer Service - 2.5/5.0 -
see previous reply
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Quick service and Heather was great with updating me on the progress.
Likely to Recommend - 2.0/5.0
Repair Quality - 0.5/5.0
Customer Service - 1.5/5.0 -
Front desk was trying to tell me wrong information about my insurance. I had to call Nationwide before I dropped my car off for about 45 minutes just for them to tell me what she said was incorrect.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am very pleased with my car and the service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They completed the repair in less time than originally quoted. The staff were friendly and knowledgeable. 5 star service!