Caliber - Waxhaw
In operation 29 years, 3 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Everything looks great, but there are seams where the front bumper was replaced that look like they are not clipped in correctly creating a small gap at the seam.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Work is excellent, great communication and Work completed early.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone was kind and professional. All questions and concerns were answered. The daily text and phone calls about where my car was in the process were very helpful. The car was returned looking great and VERY clean, inside and out. Happy to recommend Caliber to others. Thank you !
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I’ve already completed this survey several days ago. All was great.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0 -
They promised completion on Dec 7th and were consistent with that delivery, until it was missed. Then it became Dec 12, then 14th - and I knew that because I called them. In the end, I had to call on the 15th and request my vehicle so I could go on vacation. Jason (I believe) jumped in and got me the vehicle without the kick plate. Sense of urgency seemed to drop off once the original date was missed. But Jason was a great help and did the right thing.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Looks good but not perfect.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great and friendly staff. Kept me very updated on what was going on time of repairs step by step of the process and even up to time of pick up very pleased
Customer Service - 5.0/5.0 -
Great and friendly staff. Kept me very updated on what was going on time of repairs step by step of the process and even up to time of pick up very pleased
Returned Clean
Likely to Recommend - 4.0/5.0 -
Very happy with quality of work but need to improve customer experience and communication.
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
Original appointment set for 7:30 however my advisor never showed up and someone else had to meet me. I got no communication from my service advisor at all during the process beyond automated text messages.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everything looked great and car was nice and clean!!! So happy to have my car back and it’s as good as new!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repair looks great and car was nice and clean when I got it back! The staff I was working with was so nice and helpful!
Customer Service - 5.0/5.0 -
So nice!!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent repair: excellent communication throughout the process. Kudos to Mary at the front desk and to customer service rep Heather.
Customer Service - 5.0/5.0 -
See previous
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Their work was perfect. There was some communication issues between them and insurance - but this could have been insurance company.
Customer Service - 5.0/5.0 -
very friendly and helpful