Caliber - West Ashley
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Service Quality
Likely to Recommend - 5.0/5.0 -
Absolutely. They drove me to the rental place and I was able to return the rental car to Caliper Collision at time of pick up. They took care of the rest.
Repair Quality - 5.0/5.0 -
Looked liked new
Customer Service - 5.0/5.0 -
Good communication and employees were informative
Returned Clean
My Experience - 5.0/5.0 -
Amanda was wonderful and text me every day with updates. I never had to call because she kept me updated and that was very helpful. I really appreciate the communication and the work that was done.
Likely to Recommend - 5.0/5.0 -
Timely, great communication from Amanda!
Repair Quality - 5.0/5.0 -
Very good service and communication from Amanda. I received daily communication and my car was finished in a timely manner. I really appreciate the communication.
Customer Service - 5.0/5.0 -
Great communication! Daily updates. Amanda is great!
Returned Clean
My Experience - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
THANK you for getting my baby back to her regular self and back on the road again!!!! I really APPRECIATE you and you’re a GREAT TEAM!!!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I really appreciate the updates during the process!!!! THANK YOU SO MUCH 🎉😊
Customer Service - 5.0/5.0 -
Thank you for doing a GREAT job repairing my baby and for AWESOME customer service!!!!!!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am very satisfied with my experience working with Caliber Collision - West Ashley. I was kept updated on the status of my repairs throughout the process. Everyone I interacted with was professional, however Justine and Malik were exceptional. They made me feel comfortable during a stressful time and went above and beyond in their customer service. I would recommend this location to friends and family.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Incoherent project planning; Substandard communication; Overspray on the exterior of all my windows.
Likely to Recommend - 0.5/5.0 -
Considering the experience I had, why would I recommend Caliber to anyone?
Repair Quality - 0.5/5.0 -
The onboarding experience was substandard. A repair estimated at 2 weeks took 5 weeks to complete. I received no feedback from the branch regarding the timeline to complete the project. Upon picking up the vehicle, I noticed all my windows were hazy. I tried cleaning them with standard glass cleaner but the haze would not come off. I used a razor to see what the film was and to my surprise, it looks like all my windows were covered in white paint overspray. I spend hours cleaning my windows. This branch has absolutely no regard for timeline management and communication with customers. If the work performed had been perfect, I would have overlooked the substandard customer service but the franchise owner needs to know that the Caliber quality standard is not being met.
Customer Service - 0.5/5.0 -
I received no updates on the extended timeline of repair. Every time I called, I could not get an estimated to to complete from the front desk and my advisor was never available.
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 3.0/5.0 -
service took longer then expected by a couple of weeks and my car needs to be looked at again.
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Caliber kept us aware of the progress of the repair of our 2017 Hyundai Santa Fe. We appreciated that communication. We picked up our vehicle today and we were very happy with the repair. Paint match, door operation all like new. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Matched paint and trim PERFECTLY! Thank you
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Appreciative of the communication I received on repair status with regular updates. Keith worked hard with the at fault insurance company who was not easy to work with. Quality work performed and looks great. Very pleased overall
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Kept abreast of where in the process my car was. Malik explained everything that had to be done. Car looks brand new.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Malik and Justine were always right on top of everything and kept me informed of any issues and progress