Caliber - West Ashley
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Received wonderful service. Bridget was very helpful in answering my questions and getting back to me quickly. The text updates were nice to receive. My only suggestion would be to update if the expected completion date changes. I was told Oct 10th and then I get a call at 2:00ish on Friday Sept 26th saying my car will be ready by 5:00. That isn't much notice to arrange returning a rental car and picking up, especially on a Friday and getting off work.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Took a bit of ger than expected but good customer service
My Experience - 5.0/5.0 -
Communication was great and my car was turned back over to me with the repairs and a cleaning
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work, Great customer service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0 -
Not a 10 related to return of vehicle to re-repair
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
Management needs to do a better job with customer notification. I was notified that my car was ready 90 minutes before you closed on a Friday afternoon. Like many of your customers this was an insurance claim and I was provided a rental car. This short notification window before you closed for the weekend left me, scrambling to return the rental car and retrieve my personal car before you closed. Had I not done so I would have been charged by the insurance company for the rental. This is a Management failure. Moving forward please give the customer adequate notification. During the course of the repair I did not receive any updates. The work to the vehicle was satisfactory however, the customer service was not.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I have no doubt I'll recommend Caliber Collision in West Ashley!
Repair Quality - 5.0/5.0 -
It looks like new.
Customer Service - 5.0/5.0 -
People at the West Ashley location were very courteous and professional. It's very much appreciated.
Returned Clean
Likely to Recommend - 0.5/5.0 -
Maybe post to a ripoff report website
Repair Quality - 0.5/5.0 -
My full experience was littered with bad business practices and poor customer awareness and appreciation.
Customer Service - 0.5/5.0 -
Previous comment . You forgot to call Enterprise rental car the day and time I picked up my car..despite my specific request and your acknowledgement. I had to wait an extra 10 minutes to get my car while mt car was blocked in by your supplier...I requested to simple move it 10' so I could leave..I was late for a doctors appointment for my wife.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My car was repaired perfectly. In fact, I could not believe how wonderful it looked. When I walked around it. It was cleaned detailed and looked like brand new. Thank you so much. I love my RAV4.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
The office girl was very pleasant at drop off and pick up. As far as my car repairs and the way my car was given back to me was horrible !! They left some black tar looking stuff on my backseat, gunk on the loading part of the window and the inside of the door had already been scratched! Nor was ANYTHING wiped down from where they had worked and touched the inside of my car. Also they forgot and didn’t order the decal that goes back on my car so now I have to wait for that to come and take my car back. Not pleased at all with the service department and repair