Caliber - West Chester OH
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great service overall! Great communication and fast repair
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very responsive about the repairs and the timeline. Work was done quickly and looks great. Will return here if needed for future repairs.
My Experience - 5.0/5.0 -
They were quick, pleasant and fast.
My Experience - 5.0/5.0 -
During the entire repair process the team was courteous, professional and updated me daily. Excellent job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks like a new car
Customer Service - 5.0/5.0 -
Polite, professional, daily communications
Returned Clean
My Experience - 0.0/5.0 -
The replacement bumper is not exactly matching, it's missing the cornering lights. Which is a major difference from the original one RX 450 lexus. Not satisfied.
My Experience - 5.0/5.0 -
Amy was very efficient in estimating the damage to our van and getting it fixed by her team at Caliber Collision we'll before the estimated delivery date. We were updated daily on the status and are very satisfied.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great job on your work looks like it did as a brand new car.
My Experience - 5.0/5.0 -
The service at Caliber Collision was superior. Amy continued to update me with the progress of repairs. From beginning to end, I was more than satisfied. Thank you!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was professional and polite. Everything was explained to me before hand and communication was great during the repair time. No complaints from me!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I appreciated the updates on progress. What I found very frustrating was getting a text within 24hrs of dropping off vehicle that it would be almost 4 weeks till done. That caused me to panic and go out and get a rental only to find my car done in 5 days. I would have been perfectly happy with you communicating with me less frequently but with more accuracy.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
I appreciate their desire to give timely updates on one’s vehicle but within less than 24hrs of dropping off I got a text telling me they estimated it would be almost a month before my car would be finished. Original estimate was a week. Of course I panicked and got a rental due to the new length of time. And then my car was done in five days. I think they could put at least 48 to 72 hrs between drop off and first communication. I would never have used my rental car option had I known it was going to be a week.
My Experience - 0.0/5.0 -
We were told vehicle was finished and when my wife and son went to pick it up and inspect it they found a piece hanging down in the wheel area. So it was a wasted trip and vehicle was kept, so we never received the vehicle back.
Likely to Recommend - 0.5/5.0 -
Until I see finished product, could change
Repair Quality - 0.5/5.0 -
Not completed
Customer Service - 0.5/5.0 -
Car wasn’t ready even though we were told it was
My Experience - 0.0/5.0 -
Electrical issues within 5 miles after pickup. Also took almost 2 months to get car back.
Likely to Recommend - 1.0/5.0
Repair Quality - 2.5/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
My Experience - 5.0/5.0 -
Great job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service and communication!
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Did not do what was promised