Caliber - West Chester OH
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Initially caliber collision did not take fully inspect vehicle for damage. Upon picking up my car, body work was incomplete and additional damage found. In the end work was very good. Unfortunately, I was the one to question the work, not the preferred company suggested by my insurance company.
Likely to Recommend - 5.0/5.0 -
This is second time I had work done at Caliber (although a different location prior to this). Both were fine.
Repair Quality - 5.0/5.0 -
Fine job.
Customer Service - 5.0/5.0 -
Very nice and helpful.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
Communication in the final week of repairs was poor. There were several delays in the prior month due to parts availability, which I understood and remained patient. But the I was not kept abreast of why delays were happening in the last week. A couple of times I received no update at all; promised calls and didn't receive them. Likewise, I was finally promised completion on a given day, which was confirmed by the administrative assistant when I called that morning, but was then told my car wouldn't be completed that day when I called back in the afternoon. None of these calls I should have had to make. I should have been updated on the issue. This signaled the involvement of the regional manager. Customer communication and service should be better and not have to be escalated. Everyone I worked with was very nice, and I am appreciative, it's just that communication can improve.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Just waiting for a couple of Jeep plates to be added to the hatchback. They're on backorder from Jeep.
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I was very disappointed. I own 5 other vehicles and was hoping to find an honest body shop
Repair Quality - 0.5/5.0 -
Walton management was good to work with. However, car was returned in much worse condition than dropped off. Car was dirty, smelled, brake fluid was low more than a pint, washer fluid low over 1.3 gallons and clutch started slipping on ride home. The car has 65K miles and did not have any clutch issues when dropped off. Paint also has swirls in it. I wish it would have stayed at the Walton branch.
Customer Service - 2.0/5.0 -
Walton great, Ohio was not
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
Not satisfied at all First you guys broke Lexus logo and you didn’t mention it at all, just trying to make me sign the paperwork. The finishing was horrible paint bad very bad
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very efficient
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did well
Customer Service - 5.0/5.0 -
They are accommodating
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I got daily updates on my car that I really appreciated. Veronica was a great with communications.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I thought they were very good at communicating and easy to reach.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Finished work was good, but took 3 weeks to complete the repair. Way too long.