Caliber - West Chester OH
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Johnny was great! He did a great job and his communication during the repair was excellent. Thanks a lot!
My Experience - 0.0/5.0 -
Car was “completed” with inoperable passenger door and they forgot to put “Silverado” on right quarter panel
My Experience - 5.0/5.0 -
My car looks amazing, and the staff were so pleasant and accommodating.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Thank you
Repair Quality - 5.0/5.0 -
Thank you Johnny for seeing us through the process. I appreciate the extra attention. Only request to make better would be to update on progress either by call or text. There were times we had to call when phone call was not received as promised. We had a little issue with screws which got fixed. Vehicle looks great
Customer Service - 5.0/5.0 -
Thank you for returning calls in a timely manner
Returned Clean
Likely to Recommend - 0.5/5.0 -
I would never recommend Caliber Collision to a friend or colleague!
Repair Quality - 0.5/5.0 -
On September 23, I was informed by Amy that a Paintless Dent Repair (PDR) Specialist would address dents on the hood and roof the following day. No further communication was provided that week. When I followed up on September 29, I was told the repairs were assumed complete. Amy later confirmed on September 30 that the vehicle was ready. Despite repeated and explicit instructions not to paint the vehicle, the invoice included a charge for corrosion protection/primer on the right door shell—where no damage existed. This is unacceptable and appears to be a fraudulent charge. Furthermore, I had confirmed with Amy that my factory tonneau cover would be replaced with a factory part. Upon arrival on October 1, the vehicle was filthy and the cover had not been replaced. The invoice falsely stated that the cover was replaced at a cost of $1,195.00. Amy admitted it may have been installed on another vehicle. Due to this negligence, I was unable to pick up my vehicle and continued using the rental. The repairs did not warrant the extended time claimed, resulting in unjustified rental costs. The original proposal was $1,922.33, while the final invoice was $3,751.51, excluding rental charges. Although my out-of-pocket cost is $0, I demand that the overages and rental charges be disputed and corrected immediately. Yesterday, I was informed that the new tonneau cover had been installed. Upon pickup, I noticed the vehicle had been washed, but swirl marks were visible—clearly from an unauthorized carwash. As I hand wash my vehicle to prevent such damage, I expect Caliber Collision to cover the full cost of professional detailing. I do not authorize Caliber Collision to perform this task. Additionally, it is evident that a Caliber employee drove my vehicle without consent, as the seat and mirrors were adjusted. This is a direct violation of my company’s policy, which prohibits non-family members from driving lease-back vehicles. The hood insulator and washer hose were also not reinstalled properly; the insulator was found in the back seat. This level of service is beyond unacceptable!
Customer Service - 0.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Communication was clear and helpful and the job was completed well
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
I am thankful for Caliber Collision! They fixed my car in a timely manner. Johnny Was amazing! He kept me informed on every detail/ update. Again Thank Y’all So Much!
Likely to Recommend - 0.5/5.0 -
This location was extremely uncommunicative. I had to initiate every contact until I involved a supervisor through my insurance. The day before I was scheduled to pick up my vehicle (8/29), I still hadn’t received confirmation of its completion. When I reached out, they informed me they had ordered the wrong tailgate and were waiting for a replacement. A week passed with no updates. Since I live nearly an hour away, I began driving to their shop—only to receive a call 20 minutes before closing (on 9/5) saying the repairs on the vehicle were complete, but they were waiting for a mobile A/C technician to run diagnostic on the A/C in the car. Their mistake pushed us beyond our 30-day rental period covered by insurance because the A/C tech could have been called during the week between 8/29 and 9/5. Initially, they claimed they weren’t responsible because the wrong part had been sent to them. It wasn’t until I explained that this was their issue to resolve—whether it was their error or their supplier’s—and involved my insurance again, that they agreed to extend coverage for the rental. When we visited the shop that weekend, we noticed damage from the original accident was still present. I contacted them the following Monday, and they claimed to have fixed it or ordered a new part. The vehicle was then transferred to the dealership for what they described as warranty-related repairs. I inspected it at the dealership, the scratch they said was fixed was still clearly visible. After the vehicle was returned to the shop and I went to pick it up, they had finally addressed the scratch—but had forgotten to replace another damaged part from the accident. Overall, this experience was far more stressful than the accident itself. I am happy to speak directly to someone about my experience if additional details are needed.
Repair Quality - 2.5/5.0 -
Honestly, working with this particular location was more frustrating than the accident itself.
Customer Service - 0.5/5.0 -
Same comments as before. Working with this location was more frustrating than the accident itself.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0 -
I wouldn't unless they couldn't find any place else
Repair Quality - 2.5/5.0 -
Took too long for the job that was performed on my Crosstrek...the hood and the grill doesn't line up straight...also a bad paint job there is bubbles on my hood...
Customer Service - 3.5/5.0 -
Told me the car would be ready on 1 day and it wasn't ready until the next day...
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Washer fluid is leaking. Probably the washer reservoir cracked from the impact but you guys somehow missed it.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
The repair was fine but the technician missed a minor problem. The washer fluid has a leak probably from the impact to the washer resprvoir. Now for this tiny job i have to take my car again to teh collision center and i dont think i can get back the car the same day. Inconvenience , delay and more cab expenses for me. All this could have been easily avoided if the technician was a little more attentive.
Customer Service - 4.0/5.0 -
I would expect a tad bit more communication while the repair process was going on. Not a dealbreaker but not a 10 either. Couple times i had to call them after seeing some updates on the carwise website. Whereas it should be the other way round.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
On-time delivery, excellent work