Caliber - West Chester OH

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Job well done! We were extremely happy to get the car back. Thank you to all the team!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

This vehicle took me 5 weeks to get back. I had a lack of communication. The paint job was fine with the exception of the cut in the paint which I'm very dissatisfied about. But getting my car back with four different issues. Makes me extremely disappointed. I had to take an Uber to drop the vehicle off so that I could resume corrections that should have been made before the car was given back to me. I'd like to be reimbursed for my Ubers. I feel like it was a waste of time to tell me to come pick up my car when it has issues still. The insurance adjuster told me that caliber has been paid and they will have to make it right. I may also take my car to Alexis dealership and have it checked as well because I don't have confidence in the work when there's a rattle when there's no windshield wiper fluid in my vehicle when there's a vibration coming from the seat and the right side of the car and a cut in the paint.

Repair Quality - 0.5/5.0 -

There are several issues with my vehicle. One. I went to use my windshield wipers and I have no fluid in my vehicle. The windshield wiper tank is not functioning at all. It was not tested before it was released back to me. 2. While idling In my driveway I heard a squeaking sound coming from near the passenger seat underneath It lasted for several seconds and then it quit and then it came back on again there's something causing the right side of my vehicle to have a delayed squeaking sound. 3. There's a small cut on the front of my hood with two red threads that blow in the wind. From a paint incident. 4. While driving I can feel a vibration on the right side of my steering wheel I feel a mild vibration under the gas pedal and under my seat. There's something going on with the right side of my vehicle, the side that was hit and repaired. None of these issues existed before.

Customer Service - 0.5/5.0 -

My car was givem back to me with issues. I'm very dissatisfied.

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

My Experience - 0.0/5.0 -

In the end, the car looked good. The timeline and initial quality were not good, at all. I was really disappointed in the poor quality I was originally almost given my car back in. There was no pride in the work that was done. I understand it's a teaching process and hopefully that's what had happened, but someone should be doing a much better job in checking the quality of the work before calling a customer and telling them its completed. My car was in service for 35 days and I'm still waiting on the last replacement part. The customer service aspect was great, they took the car back immediately and tried to make right. Communication was lacking intermittently and I'm still hoping to hear back that regional has agreed to refund me some of my payment. Thanks.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Thank you for the daily updates, the kindness and professionalism. I am very happy to have my vehicle back earlier than expected and looking great!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

My Experience - 1.5/5.0 -

My doors aren't locking and unlocking once I cut the car off. It's like the car isn't recognizing the key

Likely to Recommend - 2.5/5.0

Repair Quality - 2.5/5.0

Customer Service - 3.0/5.0

Likely to Recommend - 5.0/5.0 -

Sure will

Repair Quality - 5.0/5.0 -

Thank you Caliber Collision for working with my crazy schedule and fixing up my vehicle. Thanks to Amy for working hard to get it done right. Thank you Veronica for always being a friendly front line both in-person and on the phone. I appreciate you two and your crew. Well done +++

Customer Service - 5.0/5.0 -

Excellent customer service

Returned Clean

My Experience - 5.0/5.0 -

Amy did a great job through the whole process. It is certainly appreciated.

My Experience - 5.0/5.0 -

Nice job. The repair was as expected. The only issue was the amount of dust /dirt in the interior. Other than that I’m pleased.

My Experience - 2.8/5.0 -

Lots of communication

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

I was not happy with really any part of this process. Again, I think the painter did an awesome job at the paint match and I am very pleased with the overall look of the repairs minus the few things I previously mentioned. However the customer service was not good, the communication was horrible and then being made to feel like I was in the wrong for calling to get updates on my car because they were not communicating. I would not ever reccomend this shop to someone else based on everything Ive typed in this survey. I generally dont take surveys or write revews but this place needed one.

Repair Quality - 3.5/5.0 -

I am rating this a 7 because overall I am happy with the repairs such as the paint match/outside is great. However, my emblems were not put back on I had to ask them to put them on (they did, i did ask them to leave the civic emblem off in the end and to just put the Honda emblem on after we discussed that they did not do this), the window seal I had to correct myself to make even, they also broke the rear window nozzle for the fluid sprayer which in return delayed my car being complete.

Customer Service - 1.5/5.0 -

original date to drop off my car was Thursday May 15th(this was rescheduled from when my first appointment was cancelled and I did not know that until I arrived at the shop, I was not the one who cancelled it). I expressed that I did not have rental insurance multiple times therefore I did not have a car to use, although my mother ended up letting me borrow her car. For this reason, when I left (may 15th) I then got a text update saying my estimated repair date was 5/28 which was going to be 2 weeks. I was told 3-5 days based on what needed repaired. Since it was going to be two weeks i called the shop and asked if I could drive my car until the tailgate came in, explaining my situation, they obliged and said they would call me when they tailgate came in. two weeks passed by and I did not get a single call, once the two week mark hit, I decided to call and ask if the part was in which they told me it was, but why did no one inform me? I then made an appointment but had to push it out over a week due to the painter being on vacation, which I understand, but had they called me to tell me the part was in, that probably wouldnt have happened. I then dropped my car off June 9th as that was the next appointment date. Again, they told me 3-5 days. I received a text after i dropped it off saying my estimated date of completion was "June 9th"...which was the day I dropped my car off for repair. I did receive a text June 12 stating my civic is coming along great and will update me the next day and updated my completion date to 6/17. i did get a text the next day saying we are working on the reassembly and that we are still on track for tuesday 6/17 (this was sent 6/13). I did not get a single text update since 6/13. I did not get a text on that day expecting my car to be done as thats the date they gave me. Ever since 6/13 I had to call to get updates and figure out what was going on with my car. By the end of the week 6/20 I decided to call because i was told that weds all that needed to be done was the glass/weather strip. I expected my car to be done that day as it was 3 days past completion day they gave me. I was told that they glass and weather strip were done but it needed to be calibrated and those people werent going to be in the rest of the day so i had to go the entire weekend without my car. I was told it "should" be done monday. Monday came around and i waited till close to closing time, did not receive any updates. I called and asked what was going on and I was told that the glass people broke by rear nozzle on my window, thus pushing the date back even further and that they ordered the part and it will be there tues the next day. I asked if I could pick up my car tues regardless and was told yes. I called tues after I was off work to see what the status was with the part for the rear window as I said I would to determine if I could get my car. I was told that someone would call me back, I waited an 1.5 hr/decided to call again. this point I needed my car, my car was in this shop for over 2 weeks and my mother needed her car back. I explained this mulitple times. The person that eventually answered me after I was on hold said "the part isnt here. honda hasnt dropped it yet". and i asked if I could get my car before the end of the day because I was told I could regardless. This goes on and on. at the end I was told "nothing personal, but I dont want to see you again" by one of the advisors. Joking or not I didnt appreciate that.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Professional and friendly!

Customer Service - 5.0/5.0 -

Professional and friendly!

Returned Clean

Likely to Recommend - 2.0/5.0

Repair Quality - 1.5/5.0

Customer Service - 3.0/5.0