Caliber - West Chester OH
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 2.0/5.0
Repair Quality - 1.5/5.0
Customer Service - 3.0/5.0
My Experience - 2.0/5.0 -
Someone left a cellphone in my car when I picked up my car. I was a little freaked out and I am still wondering how a random woman’s phone with a Christmas phone case ended up in my car.
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very happy with the service. We were notified every step of the way. From when the vehicle went into service, to when the parts arrived, to the paint booth and when it was being cleaned.
Likely to Recommend - 5.0/5.0 -
Would definitely recommend.
Repair Quality - 5.0/5.0 -
Caliber Collision makes the repair process very easy. Glad to have gone there for service.
Customer Service - 5.0/5.0 -
Was met with a hello and smile.
Returned Clean
My Experience - 5.0/5.0 -
Excellent experience. The repairs were completed very quickly and the updates provided throughout the week were great and much appreciated
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Amazing experience all around… Excellent communication throughout the entire process… I felt very informed… appreciate that they talked directly to Enterprise and State Farm to make the process super seamless for me. the staff was very kind and friendly and made sure. I understood the changes that were done to the car at the end. The vehicle was very clean upon return. The car wash was a pleasant surprise! I would definitely recommend them to a friend or colleague.
My Experience - 5.0/5.0 -
For something as painful as a car repair, Caliber made it fairly painless. Easy estimate, drop off and pick up and convenient car rental next door to boot. Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I appreciated the updates and communications.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Staff at Caliber Collision knew their work , excellent communication and updates on status of repairs. Seamless transactions with my insurance company. Above all they were kind, welcoming and understanding.
My Experience - 5.0/5.0 -
I was very impressed with the level of customer service. Constant notifications kept me informed on my vehicles repair. The car looks good. Amy Holcombe and her team did an awesome job. Amy was professional, polite and easy to work with. We appreciate the fast turnaround.
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 2.5/5.0 -
Still waiting on the final repair with the bumper.
Customer Service - 4.5/5.0 -
Still waiting for another bumper to come in as the other placed for the repair didn’t fit fully or perfectly over the bracket. Discussed with I believe it was the manager and he assured me it can be fixed and that we just need to wait for a new part. I’m sure after this customer satisfaction will be at highest point.
My Experience - 5.0/5.0 -
Employees were friendly and accommodating when Enterprise didn't have a rental as promised
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Looks like new!! Great job! Oh, and they cleaned the inside of my car top!! Thank you!
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
My experience was good. I had a relatively long wait and frequent rescheduling of the pickup- Caliber then explained that a wrong piece was delivered from Nissan. In the future, giving the customer some heads-up can be helpful. Overall, experience was good