Caliber - West Haven
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Looks great!! Thank-you!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great job!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Wonderful work. Top notch company.
Customer Service - 5.0/5.0 -
Kept me up to date on what was going on.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was completely pleased with the service I received. I was especially impressed with the care in detailing the interior and exterior of my vehicle. Fantastic service!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The repair looks great and was done very quickly. I appreciate the professionalism and care taken with my car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Hi, I just picked up my 2021 Honda Pilot Touring AWD from Caliber Collision, and to be honest, I am very disappointed. After paying my $500 deductible, I was just handed the key and paper work she told. (Everything we do to your vehicle in there ).No one walked me to the car to check the repairs together. When I found it, I noticed several issues: 1. The rear bumper is misaligned and looks like it's sagging on both sides. 2. There is still a broken plastic piece inside the trunk that wasn't replaced. 3. The backup camera is blurry and not clear like it used to be. 4. The interior is covered in dust and was not cleaned at all. 5. The 'Touring' and 'AWD' emblems are missing from the back. I’m not a professional, but these mistakes are very easy to see. I expected better service and quality after waiting for 20 days. How did this pass your final inspection? "I believe the reason no one walked me to the car for a final inspection is because you knew there were many obvious issues. After paying my $500 deductible and waiting for 20 days, this is unacceptable.
Likely to Recommend - 1.0/5.0 -
I would never recommend this shop. They returned my car in a terrible condition—missing parts, misaligned bumper, and ignored a safety issue like the fuel gauge. They clearly lack professional quality control and respect for the customer's time."
Repair Quality - 1.0/5.0 -
Hi, I just picked up my 2021 Honda Pilot Touring AWD from Caliber Collision, and to be honest, I am very disappointed. The car was returned in such a poor state that it felt like it was pulled out of a junkyard, not a professional repair shop. After paying my $500 deductible, I was just handed the key and paperwork. No one walked me to the car to check the repairs together. When I found it, I noticed several issues: 1. The rear bumper is misaligned and looks like it's sagging on both sides. 2. There is still a broken plastic piece inside the trunk that wasn't replaced. 3. The backup camera is blurry and not clear like it used to be. 4. The interior is covered in dust and was not cleaned at all. 5. The 'Touring' and 'AWD' emblems are missing from the back. 6. Most importantly, I specifically reported the fuel gauge issue BEFORE leaving the car for repair, but it was completely IGNORED. The needle is still stuck on Full even after driving many miles. This is a serious safety concern that I mentioned from the start, yet nothing was done. I’m not a professional, but these mistakes are very easy to see. How did this pass your final inspection? I believe the reason no one walked me to the car is because they knew there were many obvious issues. After waiting for 20 days, this is unacceptable."I expect Travelers to hold this shop accountable and fix these issues immediately.
Customer Service - 0.5/5.0 -
Hi, I just picked up my 2021 Honda Pilot Touring AWD from Caliber Collision, and to be honest, I am very disappointed. The car was returned in such a poor state that it felt like it was pulled out of a junkyard, not a professional repair shop. After paying my $500 deductible, I was just handed the key and paperwork. No one walked me to the car to check the repairs together. When I found it, I noticed several issues: 1. The rear bumper is misaligned and looks like it's sagging on both sides. 2. There is still a broken plastic piece inside the trunk that wasn't replaced. 3. The backup camera is blurry and not clear like it used to be. 4. The interior is covered in dust and was not cleaned at all. 5. The 'Touring' and 'AWD' emblems are missing from the back. 6. Most importantly, I specifically reported the fuel gauge issue BEFORE leaving the car for repair, but it was completely IGNORED. The needle is still stuck on Full even after driving many miles. This is a serious safety concern that I mentioned from the start, yet nothing was done. I’m not a professional, but these mistakes are very easy to see. How did this pass your final inspection? I believe the reason no one walked me to the car is because they knew there were many obvious issues. After waiting for 20 days, this is unacceptable."I expect Travelers to hold this shop accountable and fix these issues immediately.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I really appreciate the work that was done and have only kind words to say about the place
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My vehicle was fixed wonderfully. It looks great
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repairs were done well and the customer service was fantastic. The only thing that is mildly annoying is my car smells like some sort of grape air freshener now and artificial scents give me a headache but that should fade soon enough so it's not a big deal.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would recommend caliber collision to there for sure!
Repair Quality - 5.0/5.0 -
Car is great paint matched and fixed just how it needed to be. Their service was quick and people were kind. I would recommend them to others for sure! Thanks caliber collision
Customer Service - 5.0/5.0 -
Great customer service!
Returned Clean
My Experience - 5.0/5.0 -
Very pleased that you got it fixed so quickly. It looks great and the extra care is greatly appreciated. Thank you! Brent and Debbie Marigoni