Caliber - West St Paul

My Experience - 5.0/5.0 -

They kept in contact with me and if I had any questions they answered them and made me aware of any problems and what should be done to complete the car.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

No complaints ..

Customer Service - 5.0/5.0 -

Great people

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 0.0/5.0 -

Many water bottles were left in my car from the workers, my car was returned with half a tank when given with a full tank, and dirty shoe marks were left on my middle seat in the back. everything else was fine. I got my car cleaned before getting it repaired.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Everyone was helpful and supportive from the front desk person to the guys in the shop. I was kept updated on progress and given the opportunity to ask any questions I may have had. I also accidentally left my garage door opener in the rental and they grabbed it and hung on to it for me to pick up. The best part though, was that my car looks as if nothing ever happened! Looks completely new in the impacted area. Thank you for everything and if I need services like this again, I will definitely be back!

Likely to Recommend - 3.5/5.0 -

I was very happy with the completed job. My car looks great, like nothing happened! But they had it for 8 days (including the weekend 10) and I was only getting my passenger side mirror and a dent the size of a quarter taken out of the same door. 8 working days seemed long to me for that work.

Repair Quality - 4.5/5.0 -

The damaged areas look fantastic! Like it never happened! Not an10 only because the car didn’t appear to have been washed/cleaned inside or out.

Customer Service - 3.5/5.0 -

Everyone was very nice but I did have a couple of customer service issues. The first was I did not know (I’ve never had a car repaired through my insurance) the way getting the rental car worked. I had made the appointment to bring the car in and then I was trying to get a hold of the rental agency. I could not get through to them, so I canceled my appointment, asking to reschedule. I did this through the text they send. The next morning they called me about 5 minutes after my previously scheduled appointment, asking where I was and that I had a 730am time. I told her I had asked to reschedule the appointment through the text, that I canceled because I was not able to get ahold of the rental car place to secure the car. She told me that I didn’t have to do that, they do. I said, oh ok, well I didn’t know that and that it would have been nice if someone had told me that. The other thing is that when trying to make the appointment in the first place, I got the VM every time. Sure they called me back but I cannot easily answer my phone during the day. I called several times throughout a couple of days before we connected. It seems they just let the calls go to VM on purpose - either that or it was just a freak thing that no one answered the phone every time I called.

Returned Clean

Likely to Recommend - 4.5/5.0 -

My overall experience was efficient and considerate of a stressful situation, and the team helped make the process very manageable for me.

Repair Quality - 4.5/5.0 -

The repair was done very well with a smooth panel to the bumper. The scratches were treated as well, and the car looked extra nice and like new.

Customer Service - 4.5/5.0 -

I was very pleased with the repair and the personal service I received from the team. I was able to schedule a quote and the repairs with ease and within a convenient timeframe for myself. I also appreciated that Andy had advised me to have the claim process finalized and approved from the other insurer before starting the order for my car’s repairs to avoid additional costs.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Absolutely

Repair Quality - 5.0/5.0 -

Job was beautifully done. I was unsure if Caliber could work on a 20+ year classic car. But they did a great job, the car looks like new. Highly recommended.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very organized, friendly, excellent communication.

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0 -

Still happy with the repair - I would likely use one of the Eagan shops and wait for them to be available.

Repair Quality - 4.0/5.0 -

My brakes act differently then they did on the way to the shop to drop it off - much less responsive.

Customer Service - 4.0/5.0 -

My wife received updates - not me.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Great job

Customer Service - 4.5/5.0 -

Great job

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

The team did a great job, my car looks like new. They even took a bit of extra time to buff out a big scratch on my door, I really appreciate it.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Andy Flom was professional and so helpful from beginning to end. We really appreciated his willingness to communicate and answer our questions throughout the process. Well done!

Likely to Recommend - 5.0/5.0 -

A wonder experience

Repair Quality - 5.0/5.0 -

Best service. Loved that enterprise worked with them to rent a car smoothly and deliver and pick up at the collision office

Customer Service - 5.0/5.0 -

Very helpful and friendly