Caliber - White House
In operation 29 years, 3 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
done on time & well
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
daily updates, helpful with questions, understood my love of my car
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone at the White House, TN location were wonderful and knowledgeable.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would recommend them to anyone
Repair Quality - 5.0/5.0 -
Very kind and very respectful
Customer Service - 5.0/5.0 -
Very friendly and helpful
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work, solid people not a complaint here.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Nothing bad to report
Repair Quality - 5.0/5.0 -
Mrs Lisa and Mark took wonderful Care of me from the moment I walked in the door until I Left.
Customer Service - 5.0/5.0 -
Perfect
My Experience - 5.0/5.0 -
You kept me in the loop with car while you had it much appreciated
Likely to Recommend - 5.0/5.0 -
Customer services and clean
Repair Quality - 5.0/5.0 -
Kept me in the loop, on the progress of my vehicle
Customer Service - 5.0/5.0 -
Friendly
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent communication both in person and through text. Took time to answer my questions and concerns and understood that my truck was not just a mode of transportation to me. Thank you !
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I really appreciated the updates and communication. I never once had to reach out to find out what was going on; they kept me informed the entire time! The work completed was excellent and thorough. They went above and beyond with the repair! All the staff are kind and helpful!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Staff seemed to care about giving my vehicle the highest quality of care, even if it meant pushing timelines out
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
My car was finished more than a week after the scheduled completion date. The communication was poor, with me having to do most of the initiation of calling and texting to get information. When I picked up my vehicle, there were new problems that I will have to return to the center for. Overall lack of communication and timeframe with having to return for new problems that were not part of the actual reason I was there for the repair.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Repair was done well. Communication could have been a little better, my vehicle was finished a week later than scheduled and I had to initiate most phone calls for updates. It was around the holidays and I waited around and put off plans waiting to hear back and phone calls were not made in a timely manner. We have dealt with Caliber before and have had excellent communication. I would recommend but would give that feedback .
Customer Service - 4.0/5.0 -
The staff was nice and helpful. Can't say that they didn't have good customer service when face to face. But they told me when I dropped off my vehicle that they would be giving me updates with time frames and none of them were followed up with in the time they indicated. Again, not poor customer service, but timing of communication could have been better.
Returned Clean
My Experience - 5.0/5.0 -
Al and the whole team were awesome. Checking in was a breeze and everything went as smoothly as it possibly could. Communication was excellent throughout the entire process and pickup was seamless this morning. I will definitely bring any vehicles that need repairs and recommend to anyone who needs the same.
Likely to Recommend - 5.0/5.0 -
Excellent
Repair Quality - 5.0/5.0 -
Excellent service
Customer Service - 5.0/5.0 -
Excellent
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Got my car back and it had no oil in it due to a loose filter. No way the tech didn’t notice this while my car was in the shop for a month. I get they don’t do car maintenance but it takes two minutes to tighten an oil filter or they could have at least let me know before I drove an hour home with no oil. Overall poor communication and customer service.
Likely to Recommend - 1.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 2.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0 -
I picked up my car and noticed a chunk of something on the roof of my car under the clear coat. Went back in and told them and they pulled it around back and rebuffed it out and supposedly put the clear coat on and then drove it around saying it was done. Which to me how was the clear coat able to set that fast. When I picked up it was dark so I couldn't see that good. The next day when the sun hit my car I noticed swirls and micro scratches all over my car from where I guess they washed it and used the wrong drying g cloths and put swirls all over my car after I just had a $600 full detail done with a total buffing of the car and 3 year ceramic coating applied for it now to be ruined. I contacted Caliber about this and haven't had a call back.