Caliber - White House
In operation 29 years, 3 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I’m struggling financially and haven’t yet picked up my car, so they’ve added storage charges. I used Caliber in Texas for YEARS; no one has ever mentioned storage fees!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Caliber has always been my go-to repair shop for my automobiles. They always do an excellent job, and the customer service is beyond excellent.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Caleb was great keeping us informed on what was happening!!! Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent very please
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Lexus was amazing at keeping me up to date with the repairs on my car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Was treated like I was lying from the first meeting with Caleb until the pick up was made. One place on the hood looked like it could have been caused by the tire I ran over breaking apart. The car has not had any previous front end damage. He quickly informed me it would have all gone underneath the car. He then asked if I had washed my car since the accident. Followed by it would have disturbed the dirt when I said no. As he changed the marking on the car from a question mark to previous damage. I also said it had been a week. I had driven from Memphis to Portland and Portland to Nashville multiple times and it probably rained. He stayed with the previous damage stating rock chip damage. Funny.. there is not a chip in that area. Then he said “we will see” about the damage underneath the car that my son in Memphis had to fold back and tuck to allow me yo drive it home. He said we can’t do anything to make insurance think we are reasoning to much. I understand insurance fraud and keeping it in check keeps my premiums low and gets me a check every year I’m accident free. During the process on day 1-2 I hit a message saying my car eta was Wednesday. I dropped it off Monday so I questioned it. He replied with we will try, but I’m not promising anything. I wasn’t asking him to have it done. He (through the automated system) sent he a message saying it was scheduled to be complete Wednesday. I just let it ride after that. Received updates abc such. When I dud get the message it was ready. We arrived to pick it up. There were gaps where parts didn’t meet. He explained it was aftermarket parts and that’s just his ug would be. I questioned what appeared to be bubbles in the paint. He was quick to correct me stating that was previous damage and the clear coat just looked that way over the rock chips. He was shocked when I was not happy and said so you find this unsatisfactory. (Anyone would find this unsatisfactory) I asked to speak to someone else, ANYONE else. Everyone remained polite. He said the manager was gone so it was him and Lisa. I asked to speak to a tech. He replied you can, but they will not be able to explain things as clearly as he could. I went inside and made sure Lisa knew I did but want to have any more dealings with Caleb and she made that happen. David came out and gave me some options. About the misaligned parts. Got one better placed and had an idea about another. He took the car around back. 15 mins or less later. He came back. The part he was gluing was done. AND the other part was heated up, bent a bit and fitted into place correctly. Not everyone is trying to scam their insurance company. Don’t treat them that way. A tech who does this this if work can communicate better than a kid with an attitude trying to baffle me with bull. Lisa was helpful. David was exemplary. Caleb needs to Hearn some respect. I trusted USAA recommendations because they have served me well in the past. I will not be so quick to trust them in the future and will be reporting this interaction to them. I am not pleased with the workmanship and plan to reach out to USAA for the text steps to correct the issue. Kristina Riddle.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0
Customer Service - 1.0/5.0
My Experience - 5.0/5.0 -
Caleb did a great job keeping us informed on the repair. Pickup was right on schedule.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They kept me informed. Finished sooner than the date that I was given.. returned my car I feel the whole experience was excellent.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was super pleased with my experience with Caliber from start to finish. Everyone was great to work with, and Kaleb got the job done quickly and kept me updated on how it was going! I will be using caliber for all of my future repair needs.
My Experience - 4.5/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
The people are really nice and friendly but I believe it was way over priced and they seemed annoyed when I pointed out the little things I noticed that wasn’t fixed good
My Experience - 0.0/5.0 -
There were some damages not repaired properly on the rear/left rear of the painted bumper. Some were not repaired at all and some were just painted over. Lexus said she would make a note of it in my file to come back at a later date to repair properly.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Finished early; great work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0 -
Unlikely now
Repair Quality - 1.5/5.0 -
This is the second time I’ve brought my car in to be inconvenienced by small details that shouldn’t be overlooked by service managers or mechanics. My tires wore unevenly from the damage to my alignment from the accident. I am shocked that it is not standard to align a car that has been in an accident with damage to the tire! The last repair they left the wrong lug nut so I could not change my tire and was stuck stranded on the side of the road. This time I could have had a blowout! I have the alignment report that shows the tire that was replaced was the one with damage that was replaced.
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0 -
Yes! If every location was as good as White House, I’d never consider going anywhere else.
Repair Quality - 5.0/5.0 -
Amazing service from beginning to end!! So rare to feel passionate about a collision establishment but I was blown away. Our car had broken down in the middle of a road trip so we ended up at the White House TN location. I was panicking on the side of the highway, called caliber. Alexis literally saved our spring break trip. She was calm and jumped in right away. She ensured you worked with Allstate, called us a tow, arranged an enterprise rental car for us, looked at the pics of our broken car and started diagnosing the issue and lookin up parts. PLEASE give this woman some recognition. Once the process started, she handed us off to Caleb who was also extremely helpful and worked quickly to get our car ready early so we could pick it up at the end of our road trip. Lisa at the front desk was also a gem, so kind and accommodating to my wild children in the lobby.
Customer Service - 5.0/5.0 -
10/10 see last answer.