Caliber - Willow Glen

4.8 (4,304reviews)
97%
1802 Angela Street,  San Jose,  CA  95125
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In operation 29 years, 11 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (4,304)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding repair quality, with many noting flawless paint matching, seamless bodywork, and cars returned looking brand new. Communication was a standout strength, as customers appreciated frequent updates via text, email, and phone throughout the repair process. Timeliness was also highly regarded, with numerous customers receiving their vehicles ahead of the estimated completion date. The friendly, professional, and caring staff created a welcoming atmosphere that made stressful situations feel manageable. A few customers noted areas for improvement directly from their experiences, including occasional interior cleanliness concerns upon vehicle return, isolated instances of delayed communication about repair timelines, and minor quality touch-up needs at pickup. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... throughout, and had my vehicle ready ahead of schedule. The rear bumper looks absolutely perfect, with flawless paint matching, seamless alignment, and no signs it was ..." Read more
"... customer service and professionalism, combined with repair work that was done with perfection - you can't go wrong with these guys. Highly recommended!" Read more
"... and they kept to it, the work the did is stunning, my car looks like it rolled off the show floor Im very impressed and would like to thank all of them for their hard ..." Read more
"Excellent customer service from everyone at the shop. The manager even gave us a ride to the rental shop ..." Read more
"Caliber does beautiful work and they were done two days earlier than they had predicted. Thank you so much!"
"Great work and it was done two days early"
"... customer care and the quality of the body repair. My car was ready sooner than expected, and it looks fantastic!" Read more
"Great friendly service but took an extra 3 days to get car released."
"Yes, but could have been more timely in a few instances"
"... insurance, interacting with the car rental office, and the prompt and clear updates. This particular office should be especially proud of their excellent work!" Read more
"i would choose this shop 100 times over. very communicative, transparent, and always keeps you in the loop. ive gotten a lot of quotes, gone to a lot of places ..." Read more
"The communication was very clear from the beginning through the end of the process. I received timely communications. ..." Read more
"Im happy that regard but again the person that attended me need to slow slow down when communicating anything regarding the customers car ..." Read more
"... call was given, and I had to take another Uber back. Better communication would make the experience much smoother." Read more

Likely to Recommend

Repair Quality

Repaired side doesn’t match the original side

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

David and everybody at caliber collision were so amazing! I truly had the best experience!

My Experience

Easy process, friendly staff, repairs done quickly and professionally.

Likely to Recommend

Good service

Repair Quality

My car looks excellent after the repair

Customer Service

The workmanship was great, it was done within a reasonable time, car was cleaned and washed and staff was friendly.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Excellent work, great communication, quick turn around

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very organizad operation!

Likely to Recommend

Repair Quality

Great customer service

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It came out beautifully. I am extremely happy with the work. Manny was super accommodating.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I’m seriously so impressed and happy with the quality of work that the guys at Caliber Collision. Not only was my car finished a week before the estimated date, but when I got it back, you would never know it was in a collision. From the tint to the exact shade of the paint, everything was perfect. Special shout out to David Kim! He kept the communication on point and made this nerve wracking experience less stressful because he was so great. 1000/10 would recommend Caliber Collision.

Likely to Recommend

Repair Quality

I’m so extremely satisfied with my repair. David Kim was amazing and so communicative.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

We are very satisfied with the job

Repair Quality

Customer Service

Great job

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The clear and consistent communication with staff made me feel at ease and less anxious about the whole process for repairs. This was my first car accident, so I was not sure what to expect, but David at The Angela Street site made sure I was informed every step of the way and coordinated my pick-up and return for my Enterprise car rental. One thing I will add is that I was somewhat disappointed to receive my car back after being told it had gotten a detail after repairs only to find stains of dirt on my car matts. Other than that I am pleased with my services at Caliber Collisions.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

This is the only place I would recommend.

Repair Quality

Great staff, timely service.

Customer Service

Great staff, David was patient and went the extra mile.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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