Caliber - Willow Glen
In operation 29 years, 11 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I was given a call on Weds 12/2 saying my car would be ready which is the 7th day they had my car. I was told it would be done in 6. Seeing that there was a holiday I wasnt too upset. I called Friday afternoon because no one had contacted me to pick up the car. They said its going to be another delay till Monday. To them its one day because they dont work on the weekends but in reality to me I didnt have a car that weekend and I had a small trip planned with the family. Ended taking our small camry. He said he helped me out on the bill but it was $120 off roughly. $120 for being late 3 days which is actually 5 days because of the weekend. Bad customer service. Car came out nice but they did a bad job with keeping up with the client and making sure they took care of the client. Will be using a different service from now on. I knew south valley changing to caliber would make things complicated.
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
Late late late! Inwas discounted $120 for two days late. But the two days wasa friday and a monday meaning i didnt have a car for the weekend which i had a family trip and ended up having to use a smaller car.
Customer Service - 2.0/5.0 -
6 day repair. Got 1 call saying it will be available a day late. Was ok since it was friday. But then friday came made arrangment for rides to the place to pick up the car. Waited and no call to come pick up so I had to call them. And turns out not done late and no car for the weekend!
Returned Clean
My Experience - 5.0/5.0 -
Thank you for your excellent work, and welcoming attitude.