Caliber - Woodcrest

4.9 (4,263reviews)
98%
18805 Van Buren Boulevard,  Riverside,  CA  92508

In operation 29 years, 11 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (4,263)

My Experience

Amber was amazing! She was always in contact with us about all the progress. She explained everything thoroughly.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

I was so happy with the entire process. It was so fast and easy. Everyone helped me and made sure to answer my questions. Super happy with the results, quality, and service I received.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

The repair process was very quick and I was kept informed throughout the entire thing. I made the appointment and dropped off my car the same day, and had it returned within about a week. All repairs were done, so far have not had any issues. The staff were always very friendly. Overall process was very pleasant.

Customer Service

The staff were always very friendly to work with. They always offered me complementary beverages and snacks and were all around just kind.

My Experience

Overall a very pleasant experience, from the ease of paperwork to the coordination with Enterprise Rental. The work was flawless and my vehicle was returned just like new, delivered on the date promised. Even vacuumed the interior! Special mention to Priscilla for the constant updates and the excellent service!

Likely to Recommend

Great service!

Repair Quality

Hassle free service they dealt directly with my insurance

Customer Service

Priscilla was the best - she was constantly giving updates and was on top of things!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Amber kept us informed on the progress of the repairs.

Likely to Recommend

Repair Quality

Customer Service

My Experience

I was pleased to find all the members of your staff were friendly, helpful, and professional. Work completed was excellent. Thank you.

Likely to Recommend

Repair Quality

They were quick to repair after my Insurance approved their estimate and very communicative during the process.

Customer Service

Yess

Returned Clean

My Experience

The truck looks beautiful and was done on time.

Likely to Recommend

Repair Quality

Customer Service

I always was informed as to the status of the repair

My Experience

Likely to Recommend

Repair Quality

I would use caliber collision again . Thank you

Customer Service

My Experience

Working with Amber and Helen made this process smooth. I was updated as repairs were made which made me confident work was being done at a consistent pace.

Likely to Recommend

Repair Quality

Customer Service

My Experience

From the first contact I felt I was in the right place to have my car repaired. I was able to have my questions answered fully. Every step of the repair process was not just explained to me but shown me on my car.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Amber was communicative and the service was quick and efficient.

Likely to Recommend

I have already recommended Caliber Collision, specifically this location, to friends and family if they ever need repairs.

Repair Quality

I am satisfied with the repair in my vehicle. When I look at the front bumper of my car it looks like it was never in an accident.

Customer Service

The staff was friendly and asked me how I was doing since my accident, which made me feel like they genuinely care about me as a customer. Amber was extremely communicative and informed me of the process and kept me updated throughout the repair.

Likely to Recommend

I have recommended to several friends already!

Repair Quality

I've worked with Caliber Woodcrest several times & they always go above & beyond.

Customer Service

Amanda, Priscilla & Renne were my main point of contacts. All three are amazing! All were caring, communicative and were on top of things from beginning to end.

My Experience

Very good service from Amber and DeAndre, they both deserve a raise!!

My Experience

This is our 3rd time using caliber Collision with having our cars repaired due to car accidents. The staff here (Priscilla) is very knowledgeable, friendly and communicative. The staff that have completed the work/repairs done on all our vehicles have done a fantastic job. Especially the one that washed our pilot. Thank you 😊

Likely to Recommend

Repair Quality

Customer Service

My Experience

Once again, Priscilla was amazing got my car sooner than expected everyone did a great job thank you Cailber collision team

Likely to Recommend

Repair Quality

Priscilla and the team was amazing

Customer Service

Front desk lady was very nice very helpful