Caliber - Wooster - East

4.8 (1,801reviews)
96%
1501 Akron Rd,  Wooster,  OH  44691

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (1,801)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, proactive communication, and timely repairs. Many highlighted the friendly, professional, and caring nature of the staff, with numerous customers noting they felt well-informed throughout the entire repair process. Repairs were frequently completed ahead of schedule, and the quality of work was described as excellent, with vehicles returned looking brand new. Several customers appreciated the added touch of having their vehicles cleaned or detailed upon return. A few customers noted areas for improvement, including occasional delays due to wrong or unavailable parts, inconsistent proactive updates requiring them to call for status checks, and minor issues such as misaligned parts or cleanliness concerns upon vehicle return. Overall, the vast majority of customers expressed high satisfaction and a strong willingness to recommend the shop to others.
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"I would rate the customer service higher than a 10 if I could! They were professional yet caring and ..." Read more
"Professional service. Very knowledgeable employees. Excellent communication with updates on progress ..." Read more
"Excellent work! Very impressed with the work they did on my car, you'd never tell it was in an accident."
"I could not have asked for better service or better repairs. They communicated with me about everything. I highly ..." Read more
"... Good communication throughout the whole process, work was professionally done and would highly recommend to anyone who is needing body work." Read more

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Very pleased with the communication and the flexibility of being able to be worked with around my waitressing schedule

Returned Clean

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Looks like nothing never happened

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Great service!

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They answered all my questions and my car looks amazing!

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did good job keeping me informed.very pleased.

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Returned Clean

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I can't say enough to my lady friends. What a worry free experience I had with Calliber

Repair Quality

Professional service. Very knowledgeable employees. Excellent communication with updates on progress of repairs. Extremely helpful in explaining the start to finish process. Including reservations for a rental car and transportation. Outstanding service and speedy turnaround for repairs.

Customer Service

Friendly staff .I received personal attention and reassurance of getting my car repaired . I wasn't nervous after their explanation

Returned Clean

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Good work

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I’d give them a 12/10!

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The staff was really nice. Gabe kept me informed of the progress of my car with weekly phone calls. The bumper is slightly misaligned on the passenger side but it's only noticeable to me because I was specifically looking at the repair job. On the day my car was finished I got calls and notifications from Enterprise telling me my car was ready and I needed to return my rental. I had not heard from Caliber, so after the 2nd text message from Enterprise, I called Caliber to confirm that my car was indeed ready; just a little oversight on their end I guess. Other than those two things, I'm satisfied with my repair and the service from caliber.

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Returned Clean

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My Experience

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