Caliber - Wooster - North
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car always looks great when I get it back from repairs. Always comes home cleaner than it's been in a long time. Thank you so much.
Customer Service - 5.0/5.0 -
Very impressive.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
2nd time we have used Caliber
Repair Quality - 5.0/5.0 -
Very professional and called me every Tuesday and Thursday with an update on my car. Car was done on the day they said it would be.
Customer Service - 5.0/5.0 -
Excellent! More help than my insurance company
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would definitely recommend!
Repair Quality - 5.0/5.0 -
Everything about my experience with Caliber was a 10 !! Ability to get in was fast . The rental company is right next door . The work on my car looks excellent! It was ready when they said it would be . A lot of extra touches too ! Definitely noticed their attention to detail . Staff all very friendly!
Customer Service - 5.0/5.0 -
very friendly, explained everything
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
very good!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
10 very pleased
Customer Service - 5.0/5.0 -
Very good
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were quick and my car looked so shiny when I picked it up. James is my husband. The car is mine
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
They were very pleasant and easy to work with.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very satisfied. Was done on time. Cleaned my car inside and out side!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
very nice job on the car
Customer Service - 5.0/5.0 -
nice job on the car
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Incredibly satisfied. Wouldn’t wanna do business with anyone else around the area.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Not a positive experience. Unless that drastically is changed, I will not encourage anyone to go to Caliber and if they do go, I will inform them to ask questions and follow up everyday to make sure what they are told is getting done.
Repair Quality - 0.5/5.0 -
Lady at the front desk was great but that was about it. Leif was our service manager and told us that he would work with Allstate to make sure all of our fixes got approved and that he would explain to them the marks that they didn't see in the original quote. He did none of the sorts and just didn't do the rest of the repairs that they "denied" . Never once contacting us to let us know that parts didn't get "approved" so when we picked up the vehicle there was still areas not fixed. And important areas that would have been much easier to fix when the bumper and everything was already off. After he explained that it wasnt approved by Allstate because it wasn't in the facts of loss, I called the Allstate adjuster that he directly spoke with and the adjuster stated that Leif never once mentioned the marks on the other side of the car. He never had them even take a look at it so there never actually was a denial, he just never asked about it and then put the car back together and left us with a half fixed car that still has exposed sheet metal showing from the accident. The adjuster went back to look at the photos and then saw the mark and stated that he would have for sure added that to the list of fixes needed. There were multiple steps in this process that could have been handled way better and it personally feels like we were lied to about the level of service that Caliber was actually going to offer. Had we known any of the information before they put the car back together, we could have gotten it all fixed at one time but now we are stuck with a half fixed car and feeling like we got scammed out of a full repair.
Customer Service - 1.5/5.0 -
Front desk lady was great and professional but that was about it
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great service from the entire staff!
Likely to Recommend - 4.5/5.0 -
Having Enterprise car rental next door a huge plus
Repair Quality - 4.0/5.0 -
Driver's door not shutting completely, paint looks awesome tho
Customer Service - 4.5/5.0 -
Very professional and courteous