Caliber - Xenia

My Experience - 5.0/5.0 -

They did a great job and were extremely professional and helpful! Especially Margo! she was very helpful and made sure my car was ready ahead of schedule ! Kyle was also great ! Very nice and professional! Thank you guys for a great experience .

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great experience, the staff was great and extremely helpful when we needed our car back for a trip! They kept us updated on the process, I definitely recommend going here .

Customer Service - 5.0/5.0 -

Great customer service! Kept us updated via text and phone calls …very helpful and professional

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

Appreciate your service. Happy to have my car back!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 1.0/5.0

Customer Service - 2.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

They did do a great job and they did have to wait on a part so overall it was a great job.

Repair Quality - 5.0/5.0 -

Looks great. Can't tell we were ever rearended.

Customer Service - 4.0/5.0 -

Overall it was very good. I found the manager to be very gracious, knowledgable, and had very good people skills. The man who was assigned to our vehicle was good as well although there wasn't much communication with him. The lady who answers the phone was a nice woman but t at times sounded like she was doing something else and not giving me her whole attention. When I got put on hold it would time out and just keep ringing. Immediately at 5:30 no one would answer. I k ow they close at 5:30 they close but they should be willing to pick up the phone at 5:34. Especially since I had been on hold twice just before that. The lady was getting I formation on my car and put me on hold. It timed out and rang2 or 3 times before she picked it up and put me on hold again. It timed out and rang and rand so I hung up. This was at 5: 25. I called back but it was 5:34 and it went straight to the call during business hours. They need to extend the hold time significantly. The last disapointment was the automated messages I kept getting telling me my cars status. They were not accurate and gave false hope. I know they were short staffed but send the right message to me. It said my car would be done on a certain day at their closing time but a tally it wasn't finish at all. I'm sure these are set up automatically. I'd much rather have a real person text me. Like I said, o erall it was a great job. Just a few things not so great. Good customer service goes a long way.

My Experience - 0.0/5.0 -

Generally happy, but I have a strange noise/vibration that was not there before the crash. I have contacted Caliber and will take it back for repairs.

Likely to Recommend - 5.0/5.0 -

Depends on whether new problems are corrected

Repair Quality - 4.0/5.0 -

The body work was very good, however I found a mechanical problem that Caliber is now working on. Depends on how well they correct that problem.

Customer Service - 4.5/5.0 -

Very customer oriented

My Experience - 5.0/5.0 -

Margo was great to work with.

My Experience - 5.0/5.0 -

My experience was ok. I really appreciate the text messages I received about my vehicle. Only thing I wasn't happy about was they misplaced my vehicle keybob and I have to drop off the other keybob so they can finish up with my vehicle. The employee's were friendly.

Likely to Recommend - 3.0/5.0

Customer Service - 2.5/5.0 -

It took them an extra week to find my key fob.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

Thank you for your professionalism, friendliness, and efficiency.in getting the car completely repaired so Melissa and I could get on our way to New Mexico.on Thursday afternoon (5/22), rather than on Friday (5/23).

My Experience - 5.0/5.0 -

The communication was amazing! The work looks great even for an old truck like mine. They were willing to even stay late and take me to the rental place when the rental company dropped the ball when they were supposed to pick me up.

My Experience - 5.0/5.0 -

Kyle did a nice job . Kept me updated.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I really appreciated the constant text communication about the status and the work on the car was fantastic. Really was easy to work with.

Likely to Recommend - 5.0/5.0 -

I would recommend them to my friends and anybody who needs body work.

Repair Quality - 5.0/5.0 -

The kept us completely informed during the process.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Excellent job kept me informed give everyone a 10 would recommend my friends and family to them

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Always let me know where I stand would recommend to my friends and family they did a great job

Customer Service - 5.0/5.0 -

Excellent kept me informed on everything going on

Likely to Recommend - 0.5/5.0

Repair Quality - 2.0/5.0 -

Took our car in for hail damage that was only on the outside of the vehicle . I was so excited to get the call that my car was ready. We picked it up only to give it right back due to the inside of my car having damage. Who ever worked on my car ripped the brand new leather and the headliner was filthy dirty so they have to replace that. The girl in the office was great!

Customer Service - 2.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Everyone was courteous, knowledgeable, friendly

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0