Caliber - Ypsilanti
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
I love how my car look after they done. Look like new. They did a good job. Thank you.
My Experience - 5.0/5.0 -
I’m completely satisfied with my repair service and experience with Caliber Collision. The technician and the staff were very pleasant and informative. The technician kept me updated on the progress .The timing was perfect. Thank you for a job well done
Likely to Recommend - 5.0/5.0 -
I will definitely recommend this Repair Shop to anyone who needs car services.
Repair Quality - 5.0/5.0 -
Thank you for great service.
Customer Service - 5.0/5.0 -
Wonderful and courteous, friendly, and very informative.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
There is a gap where the grill was installed and the front piece in front of the hood wasn’t properly secured. My car now shakes when brakes are applied
Customer Service - 0.5/5.0 -
Not kept in contact with the progress of repairs. Not getting the car when promised
Returned Clean
My Experience - 5.0/5.0 -
Costumes service was great it was so easy to speak to them they were communicating with me and the insurance for me I did not have to do anything but wait which was super fast even faster than the expected time I had gotten initially.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great experience with the staff! Would highly recommend! Thank you to everyone for your work!
My Experience - 5.0/5.0 -
Great work and very wonderful customer service. Everyone was very nice
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The folks at Caliber collision are top notch in their knowledge, their work and their customer service. 5 stars
Customer Service - 5.0/5.0 -
The quality of their work was surpassed only by their customer service. Top notch, 5 stars
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I’m completely satisfied with my experience.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
There’s a small indentation on my bumper
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Appreciate the help again! Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Really good job, looks brand new
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everything from the lobby and check-in experience to being updated on progress was perfect. Plus Beck is amazing!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I had a great experience with Caliber Collision. They went above and beyond to complete the work in a timely matter and communicated regularly with updates. Would recommend to friends and family.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Fast, well done and helpful. Thanks.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I kindly asked the front desk to contact me regarding all repair updates instead of my mother (Cheryl Doerr) who is listed on my insurance. However, the contact was never changed, I asked 3 times total for this to be done and I was promised all three times that it would get taken care of. Even now, this review is saying Cheryl Doerr as the Nissan owner when she is not. Secondly, I was told the repairs would take 7 business days. I understand this does not include weekends, but it took much longer. This would have been completely understandable had I been receiving updates about my car repairs, but I was not. I had made plans to pick up and drop off my rental car on 2 separate occasions with the rental company that I had to cancel because my mother was notified only a couple of hours before caliber closed that day that my car would not be ready on time. If I would have been told even the day prior so I could have planned with the rental company and adjusted my schedule this would not have mattered. This happened on both the 10th and 13th of April. This not only threw off my schedule completely on both days, but I was subsequently charged more for the rental car. The repairs done look good, but the customer communication was poor at best.