Car Crafters - 528
In operation 44 years, 10 years at this location.
Since 1982, the Car Crafters’ Team has provided the best Collision, Mechanical, and Glass repair in New Mexico. Our mission is to be the body shop of choice for customers, insurance companies, and employees, while providing the highest quality and safest repairs available today. Jim Guthrie, owner and first technician of Car Crafters, started a body shop in his parent’s garage as a teenager. After filling up the cul-de-sac with cars, Jim’s parents told him to focus on college or find a shop and move out of their garage. From that moment on, Jim has been pursuing his love for repairing and customizing cars. Today, you can visit any of Car Crafters’ state-of-the-art facilities. With the highest quality equipment and certified technicians, Car Crafters can take care of all your auto repair needs. From collision repair and oil changes, to fixing that nick in your windshield, Car Crafters is your One-Stop-Shop for all your vehicle needs
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Appreciated the regular updates and prompt service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Im very happy with my car.It looks like new. Customer service was excellent.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0 -
Likely
Repair Quality - 3.5/5.0 -
Nice work
Customer Service - 3.5/5.0 -
Nice work
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Ken was GREAT! He communicated clearly throughout the repair process, gave me realistic feedback about what repairs did and did not make sense to pursue (there was one panel with a barely visible scratch that I decided not to have fixed after Ken explained what would be involved, which saved everyone a lot of money), and delivered everything exactly as promised and on time. I received multiple texts while they worked on my car telling me where they were in the process and keeping me updated on when they’d be done. The team even did some interior detailing work that I was not expecting and wouldn’t have dreamed of asking them to do but very much appreciate. I also appreciate how well they worked with my insurer and with the rental car company. It was really helpful to be able to drop off my rental at Car Crafters when the repairs were complete and have them coordinate its return to Enterprise. Bottom line, my car looks great, and from my perspective, the whole process was seamless. I’m very happy with the results Car Crafters delivered and my experience working with Ken.
Likely to Recommend - 5.0/5.0 -
Ken was a pleasure to work with. He gave me very helpful information about which repairs would cost what, allowing me to make informed decisions about how much work I wanted to pursue and saving everyone a lot of money.
Repair Quality - 5.0/5.0 -
Very happy with the results. You can’t tell at all that another driver pretty much drove up onto the passenger side of my car, affecting multiple panels on that side. The repairs are excellent. My car now looks like nothing ever happened.
Customer Service - 5.0/5.0 -
Ken and the woman at the front desk (so sorry I didn’t get her name) were GREAT! They communicated with me frequently and clearly throughout the repair process, keeping me up to date on my car’s progress, when I could expect to get it back, and interactions with my insurance company about my deductible, ensuring that I wasn’t caught by surprise by any part of the repair or claims process. Car Crafters also coordinated my rental car pick-up and return with Enterprise, which made the whole repair process seamless for me. I especially appreciated being able to drop off the rental at Car Crafters when my car was ready, saving me the hassle of getting the rental back to Enterprise on my own.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Car Crafters constantly does a great job with our vehicles. While I'm never happy having to get the work done, Car Crafters is always the first place I would recommend if someone needed work done on their vehicle.
Repair Quality - 5.0/5.0 -
The quality of the paint repair was great. It looks like it's brand new.
Customer Service - 5.0/5.0 -
I have no complaints. Car Crafters has always had great customer service.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Rod an every one at car cafters was very helpful an nice an got my car back to me with quickness.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Gave an exaggerated timeline initially for repairs. Thankfully finished 1.5 weeks early, much more reasonable.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone involved with the work on my pickup should be proud of their achievements.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great communication regarding the status of repairs and with our insurance. Everything looks great and everything seems to be working fine.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I liked the texts I received letting me know how the repairs were going. They are friendly and courteous. They made my car look new again. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Car Crafters exceeded my expectations!
My Experience - 5.0/5.0 -
The people at Car Crafters were so awesome! They emailed me with updates and provided pictures as they worked. I also received phone calls with weekly updates.