Car Crafters - Montano
In operation 44 years, 20 years at this location.
Since 1982, the Car Crafters’ Team has provided the best Collision, Mechanical, and Glass repair in New Mexico. Our mission is to be the body shop of choice for customers, insurance companies, and employees, while providing the highest quality and safest repairs available today. Jim Guthrie, owner and first technician of Car Crafters, started a body shop in his parent’s garage as a teenager. After filling up the cul-de-sac with cars, Jim’s parents told him to focus on college or find a shop and move out of their garage. From that moment on, Jim has been pursuing his love for repairing and customizing cars. Today, you can visit any of Car Crafters’ state-of-the-art facilities. With the highest quality equipment and certified technicians, Car Crafters can take care of all your auto repair needs. From collision repair and oil changes, to fixing that nick in your windshield, Car Crafters is your One-Stop-Shop for all your vehicle needs
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Always excellent service. You all are very professional. We appreciate your prompt and courteous updates and timely completion of the vehicle repairs. KUDOs.
Likely to Recommend - 4.5/5.0 -
The repairs have been done well and the shop is Tesla certified.
Repair Quality - 4.0/5.0 -
Communications with the service coordinator had been rather opaque. Requests for call backs about the repairs in progress are difficult to arrange. The length of time to effect repairs is quite long but the repairs are done well.
Customer Service - 3.5/5.0 -
I had a person assigned to me the first day who clearly knew what was going on but when I was to meet her the next morning she did not appear. I eventually went over the issues that needed attention with a second representative.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
I was just disappointed. I didn’t get a phone call when our representative quit his job. But everything else was great
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 1.0/5.0 -
Never got updated on my vehicle. Behind on paperwork.
Likely to Recommend - 0.5/5.0 -
Never would I recommend it here.
Repair Quality - 2.5/5.0 -
I had to bring back my car 3 times because they stated the aftermarket parts wouldn’t work on my Mercedes. This was after completion. And then my blind spot sensors kept showing an error after I would go back and they would “recalibrate” it. It would happen again. Until bob said he’d order oem parts. Upon inspection they cracked my taillight and I noticed it, bob checked the footage and pics and realized it was there fault and so he ordered me another taillight. When I took the car home I noticed when they took off the aftermarket bumper and replaced it with oem they broke all the tabs on my plastic fender trim. At this point I was losing it so over the weekend while I waited for my taillight to come in, I took apart the trim myself. Glued the tabs all back together and snapped them into myself. This was ridiculous I had to do it myself. I have video and proof of all damage car crafters cause to my car. I will never bring my car here again. As I sit here waiting in the lobby the 4th time to have my replacement taillight installed correctly. Horrible experience, I own 3 Mercedes vehicles and I just can’t believe this is a Mercedes certified shop with all the rushed work coming out of here. My car was rushed and not taken care of properly. Seems like more damage was done when I brought it here and that just don’t sit well with me.
Customer Service - 4.0/5.0 -
Bob is the only reason I stayed calm through this process. Front staff could be nicer and more approachable. All times I entered, no one greeted me or said welcome.
My Experience - 0.0/5.0 -
So far the repair is great. The customer service was severely lacking. I received a text on Monday morning that my car was ready and would get a call to schedule pick up. That was the last correspondence I got until Thursday despite leaving messages Tuesday and Wednesday. I was called by Enterprise on Wednesday and told that I needed to return the car on Tuesday as they had been informed that my car was repaired. I had to call my insurance to extend the rental because I had no car and no information. It wasn’t until after I called 4 times on Thursday that I was finally able to speak to the service advisor and I was told there had been a problem that they had to fix. Had there been any communication after the text that the car was ready it would have been helpful. It would have saved a lot of frustration and anger.
Likely to Recommend - 3.5/5.0 -
Work good! Timing and communication not so good.
Repair Quality - 5.0/5.0 -
The quality of the repair is great! No complaints on the repair.
Customer Service - 2.5/5.0 -
Communication was definitely lacking and created lots of frustration. I was originally told this would be a 2 week job and it turned out to be right at a month! I had to make probably close to 10-12 calls along the way to get updates. Highly frustrating.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The service was great! My car looks like new
Customer Service - 4.5/5.0 -
All the service was great, with the exception of the receptionist answering calls. She (didnt get her name) could use more training.
Returned Clean
Kept me Informed?
Yes
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
Communication is the biggest issue.
Customer Service - 2.5/5.0 -
Again, communication is the biggest issue.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
Cuando llamas para preguntar sobre tu vehículo te transfieren a otra línea y nunca te contestan y solo hablan inglés debería tener una persona bilingüe para mejorar el servicio al cliente
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
They do an excellent job.
Repair Quality - 4.5/5.0 -
Car crafters has always done an excellent job on repairing my cars. Can't tell it was ever in an accident. That's why I asked for them to repair my car when my insirance Co AAA contacted me
Customer Service - 4.5/5.0 -
When I left messages I did not get a response until I called back a day later
My Experience - 5.0/5.0 -
Jacqueline was awesome